Cluster Assistant Sales Manager

Cluster Assistant Sales Manager will be based in Sharjah (Ibis Styles Sharjah).

Responsibilities:

• Develop strong secure and productive business relations with all companies within portfolio under the geographic/market segment allocated.
• Maximize occupancy and average rate of hotel through creative and selective selling.
• Service needs of customers by attending to all requests promptly and efficiently within 24 hours.
• Be the one point contact from the Sales team with the external client he/she is dealing with and handle responsively any escalations relating to the concerned client.
• Participate in hotel activities including promotions, sales blitzes, entertainment, and other operational areas as directed.
• Pursue new market segments to secure sales and prepare proposals for consideration.
• Be totally familiar with hotel products, rates, and promotions at all times.
• Prospect new customers and manage/develop existing ones with effective multi-department selling.
• Provide ongoing market intelligence by monitoring business sources and segments.
• Maintain up-to-date understanding of company products and rates and involvement in cross-selling of these when required.
• Be aware of the strengths and weaknesses of all competing hotel and restaurant products and provide weekly regular updates after visiting competition hotels allocated for tracking purposes.
• Represent hotel at functions and other related events as directed.
• Positively communicate the hotel image to existing and potential customers at all times.
• Ensure that revenues and/or cost controls are maximized through proactive actions rather than reactive management.
• Report on trends in the industry and local markets.
• Maintain a calendar allowing you to meet all established deadlines and planned sales trips.
• Maintain accurate information on all new and ongoing leads and accounts including solicitation efforts.
• Establish and sign contracts considering the official Rate Policy in coordination with the DOSM.
• Special deals (out of guidelines and rate policy) must in any case be discussed, coordinated, and approved prior to offer with the hotel's management.
• Ensure that targets set by the hotel are met consistently.
• Thoroughly familiarizes oneself with the hotel's emergency procedures and is in a state of preparedness for any emergency which may occur.
• Be familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility.
• Other duties as assigned.
• Perform duties in a manner that respects company values.
• Assist in Task Force Teams for new openings if required.
• Carry out any other reasonable task (which may not be stated here) as requested.
• To ensure that all credit billing and collection procedures that have been established by the hotel are implemented following the Credit Policies and Procedures.
• To ensure implementation of correct booking and filing procedures including group room and meeting program history, catering setup, and themes contractual agreements, etc.
• To ensure that all sales contracts follow the established Hotel Policies & Procedures and are based on sound commercial judgment.
• To define and target key accounts and develop effective solicitation.
• To review all blocked rooms and meeting space of his assigned portfolio on a weekly basis to ensure that all business is traced for confirmation.
• To ensure a high level of exposure for the hotel through direct sales solicitation.
• To review sales files to ensure correct booking procedures including history, contract, and room block.
• To ensure that the sales team projects a warm, professional, and welcoming image.
• To be demanding and critical when it comes to departmental standards.
• To ensure that all Departmental SOPs are updated.
• To ensure up-to-date Opera/Anais records of all corporate and group accounts and sales activities.
• To ensure that all meetings are well planned, efficient, and results-oriented.

Qualifications:

1. Minimum of 2 years of experience in Hospitality in Dubai.
2. Excellent reading, writing, and oral proficiency in the English language.
3. Ability to work well under pressure in a fast-paced environment.
4. Well organized and good initiative.

Remote Work:

Employment Type: