CRM Trainee

INSPIRE | EXHILARATE | DELIGHT For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear. Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer. Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work. What You'll Be Doing The CRM trainee will assist in the development and execution of the CRM marketing calendar for different brands. The person in this role will support in planning and executing marketing campaigns (including email/SMS/WhatsApp/push) while supervising the design and content for every brand.

1. Successfully deploy CRM marketing campaigns based on business goals, customer insights, and their behavior.
2. Segment database to ensure relevance to customers and optimal use of the budget in each campaign.
3. Develop, execute, and track the efficiency of A/B testing campaigns to provide recommendations on how to optimize brands communication.
4. Support in the development of any activity related to 1:1 communication with customers.
5. Assist in the execution of Customer Journeys for the different clusters of customers within each brand.
6. Given the defined Customer Journeys, support in the creation of assets for each brand.
7. Lease with the graphic design team for the assets and the marketing team for alignment with brand guidelines.
8. Perform data analyses post campaign and reports to deliver customer insights and recommendations of each activation.

What You'll Need To Succeed

1. Education: University degree in marketing / digital marketing/ Engineering.
2. Fluent in English and Arabic.
3. 1-2 years of work experience in digital / CRM marketing using Marketing Automation tools.
4. Experience with Salesforce Marketing Cloud or any CRM marketing tool.

What We Can Offer You With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day. We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts. We Invite All Applicants to Apply It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity. We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status. #J-18808-Ljbffr