Consumer Care Division Manager
Full time
at Ghobash Group
in
Online
Posted on January 28, 2025
Job details
- Team Leadership & Management:
- Lead, motivate, and manage a team of merchandisers and promoters to ensure optimal performance and alignment with business goals.
- Develop training programs and provide coaching to enhance the team's product knowledge, sales techniques, and customer service skills.
- Conduct regular performance evaluations and implement strategies for continuous improvement.
- Business Development & Strategy:
- Develop and execute strategies to increase market share and drive revenue growth in the Babycare category across retail and modern trade channels.
- Identify and capitalize on new business opportunities, partnerships, and collaborations to expand the different brands' presence in the market.
- Analyze market trends, consumer behavior, and competitor activity to inform strategic decisions.
- Build the Babycare segment as well as adjacent segments.
- Retail & Trade Management:
- Oversee the implementation of merchandising strategies and promotional activities to maximize product visibility and sales in retail outlets.
- Ensure that all stores within the trade network meet visual merchandising standards and that Babycare products are prominently displayed.
- Build and maintain strong relationships with key retailers to secure prime shelf space and favorable terms.
- Marketing (Online and Offline):
- Online E-Platforms Management Experience.
- Working with Influencers, Instagram & other Social Media.
- Experience with Planograms and Negotiation of shelf space in Modern Trade.
- Customer Care & Satisfaction:
- Develop and implement customer care programs that enhance consumer satisfaction and loyalty, particularly in the Babycare segment.
- Handle escalated customer complaints and ensure timely resolution in collaboration with the customer service team.
- Budget & Financial Management:
- Manage the department's budget, ensuring efficient allocation of resources and adherence to financial targets.
- Monitor sales performance and profitability, implementing corrective actions as needed to achieve business objectives.
- Reporting & Analysis:
- Prepare regular reports on sales performance, market trends, and business development activities for senior management.
- Minimum Bachelor's degree in Business Administration & Marketing.
- Proven experience in leading teams, driving business development initiatives, and managing key retail accounts.
- Strong understanding of the retail landscape, modern trade dynamics, and consumer behavior in the Babycare segment.
- Excellent communication, negotiation, and interpersonal skills.
- Strategic thinking and business development.
- Retail and trade marketing expertise.
- Customer-focused approach.
- Analytical and problem-solving skills.
- 5 Years in Retail/FMCG.
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