Buscojobs | buscojobs | qantas | senior business analyst

Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services. Job Description Work on exciting projects across our Airline Experience or Digital & B2 C Technology Teams Opportunity to innovate and drive change through technology 3 x Permanent, full-time (hybrid) Senior Business Analyst roles working at our Mascot Campus The Senior Business Analyst role bridges the gap between our Technology and Business teams. You will work on projects within the Airline Experience or Digital & B2 C Technology domains, managing the full lifecycle, from requirements gathering and solution design to functional needs and user training activities. This position will engage with a diverse range of stakeholders across Qantas’ business and technology domains, supporting key projects for our operation centres and airports. You’ll Have Minimum 5 years’ experience working in a business analyst or similar role Strong stakeholder engagement and management skills Experience working with Waterfall and Agile methodologies Excellent verbal and written communication skills with the ability to communicate complex ideas to technical and non-technical audiences Experience working on and delivering successful outcomes in large-scale IT project initiatives. Experience working on large-scale and complex business environments Proven ability to work collaboratively with cross-functional teams Strong analytical and problem-solving skills Experience with modern delivery frameworks including scrum, Kanban, lean, HCD, test automation and others Aviation or airports experience is desirable Experience working with B2 C / CRM systems & contact centre technologies desirable i.e. Salesforce, Genesys. Familiarity with contact centre operations advantageous. Experience with emerging technologies & integrations desirable i.e. AI, chat bot, API’s Qantas is an Equal Opportunity Employer, so by coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander – and people from every other kind of background – to apply. We are committed to creating an inclusive workplace. Talk to us about how this job could be flexible for you. Why Qantas? You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully. There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless. #J-18808-Ljbffr