Networks incident manager

Responsibilities: Drive ongoing continuous improvements in all Service Management processes across Networks and Enterprise and Business with a focus on Government accounts. Ensure that a governance model is applied throughout the service management processes by ensuring compliance to all of the established procedures and best practices. Produce weekly production performance reports, including root cause analysis and actions to drive operational stability/performance. Accountable for the end to end service performance and availability of operations for all applications and infrastructure under Networks. Qualifications: Proven experience in incident and problem management, preferably within an ITIL framework. Proficiency in IT Service Management (ITSM) tools. Strong analytical skills to assess incidents, identify patterns, and determine root causes. Due to the requirements of the role you must be an Australian Citizen / Permanent Resident. Work Environment: 3 days in the office, 2 days remote – with flexible hours to suit! Benefits: Inclusive paid parental leave, up to 14 weeks for the primary caregiver. All Optus employees have access to resources, webinars, and support via the ‘Parents at Work portal’. Own your own growth by accessing an extensive online and facilitator-led learning catalogue – even earn an MBA micro-credential via Optus U (University). Connect at work through one of our employee-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans and Yarn Network. Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office. Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon! #J-18808-Ljbffr