Production Support Analyst
Job details
About the Company: As the founding entity of RAINBOW PARTNERS, Quanteam is a consulting firm specializing in Banking, Finance, and Financial Services. Guided by our core values of closeness, teamwork, diversity, and excellence, our team of 1,000 expert consultants, representing 35 different nationalities, collaborates across 10 international offices: Paris, Lyon, New York, Montreal, London, Brussels, Geneva, Lisbon, Porto and Casablanca. We are looking for a production support analyst to work with one of our clients, an Investment Bank based in Montreal. Role Overview : The team is a central and dynamic position in the department’s technology team that supports compliance applications built in house. The candidate will to join a cross-functional team that is spread across multiple locations (AMER & Asia) supporting compliance department in AMER region. The team’s focus is working on legacy compliance applications that are being migrated to public cloud to offer a better solution and service and reduce costs. Key responsibilities: The responsibilities of this role include, but are not limited to :
- Perform data analysis, liaise with business and IT teams to initiate, and drive project requirements, manage backlog prioritization and delivery.
- Perform UAT and understand databases, perform basic queries, troubleshoot issues, and solve problems.
- Handle product owner responsibilities, challenge requirements, negotiate with stakeholders and achieve agreement.
- Understand compliance and regulatory needs of the bank and contribute to the design and architecture meetings of compliance applications.
- Take ownership of critical projects and drive Operating and Steering committee meetings.
- Coordinate with the global teams (AMER & Asia) and drive project priorities.
- Coordinate with the production support team in resolving L3 production issues.
- Lead project sprints, scrum meetings and release meetings with the different stakeholders.
- 3 to 5 years of experience in a similar role.
- Bachelor’s degree in computer science, information systems or another related field.
- Good understanding of technology behind banking applications.
- Good understanding of infrastructure, web applications, Unix and windows OS, knowledge on public cloud web applications etc.
- Problem solving and ability to discuss solutions with non-technical stakeholders.
- Project Management skills and experience.
- Scrum master/Product owner experience and JIRA task management.
- Previous work experience in JAVA based banking applications and cloud technologies.
- SQL and Big Data databases.
- Experience dealing with large volumes of data and data analysis.
- Excellent communication skills: ability to manage stakeholder relationships and partnership.
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