Academic Program Pathways Coordinator

Position Job Title: Career Program Pathways Coordinator, Academic Employment Type: Full-Time, Permanent (Onsite) Reports To: Manager, Credit Transfer and Articulation Under the direction of the Manager, Credit Transfer and Articulation, the Program Pathways Coordinator, Academic plays a pivotal role in the development, coordination, and implementation of academic pathway programs. The Program Pathways Coordinator, Academic will support and work closely with the Manager, Credit Transfer and Articulation, faculty, staff and internal stakeholders to ensure seamless transitions and pathways for students between programs to ensure a cohesive academic journey that aligns with their career aspirations and academic goals. The Program Pathways Coordinator, Academic will assist the Manager, Credit Transfer and Articulation with the entirety of the mapping process from gathering necessary information through to development of documentation and articulation of pathways. The Program Pathways Coordinator, Academic will be responsible for identifying key performance indicators and collection of data to support these and will act as a key point of contact for students, faculty and staff. Key Responsibilities:

• Gather and organize program/course details, descriptions, and learning outcomes.
• Update mapping summary documents and Articulation Agreements as needed.
• Review and update Articulation Agreements when new programs are added, or agreements are nearing their term.
• Review incoming requests for program mapping from potential partner institutions.
• Coordinate pathway events and signing ceremonies in collaboration with stakeholders and campus departments/offices.
• Liaise between the Office of the Registrar and Manager, Credit Transfer and Articulation regarding transfer credit pathways.
• Develop tools to collect data for Key Performance Indicators and identify new indicators to ensure student and pathway success.
• Collaborate with admissions, recruitment teams, academic departments, faculty, and administrative units to maintain articulated pathways and provide accurate, clear information to prospective students and their families.
• Conduct regular reviews of existing program pathways to identify areas for improvement and enhancement.
• Analyze time-to-degree rates and student success in collaboration with the Student Success Office and the Office of the Registrar.
• Develop resources, workshops, and informational materials to help students navigate program options and pathways.
• Stay informed about changes in policies, program requirements, new programs, and accreditation standards that may impact program pathways at the University and partner institutions.
• Prepare presentations to communicate program pathways to faculty, admissions, recruitment teams, and others.

Position Requirements: Education and Experience:

• A bachelor’s degree is required.
• Experience in education, higher education administration, student affairs, or a related field.
• A minimum of two (2) years of experience in a higher education environment, preferably in academic advising, program coordination, or student services.
• Demonstrated ability to work in an advisory or customer service role, providing confidential and timely support within a busy and multifaceted team.
• Proven capability in supporting operations in a college or university setting, including large-scale event planning and coordination, is required.

Skills and Abilities:

• Highly self-motivated and directed.
• Ability to effectively prioritize and make decisions in high-pressure environments.
• Ability to handle diverse situations, manage multiple projects, and adapt to rapidly changing priorities.
• Possesses a strong understanding of academic program structures, curriculum development, and student success strategies.
• Demonstrates excellent interpersonal and communication skills, collaborating effectively with diverse stakeholders, including students, faculty, and staff.
• Ability to analyze data, identify trends, and make data-driven decisions to improve program outcomes.
• Capable of building trust and cooperation through strong collaboration and partnership development skills.
• Skilled in delivering compelling presentations and facilitating training sessions
• Ability to influence others with empathy and political acumen.
• Maintain professionalism, tact, diplomacy, and discretion when engaging with colleagues and stakeholders.
• Exceptional customer service skills; ability to address inquiries and resolve issues effectively.
• Exceptional listening skills to gather accurate information and evidence.
• Employ diplomacy, negotiation, conflict resolution, and people management skills.
• Skilled in creative problem solving and the ability to exercise sound judgment in handling confidential or sensitive matters.
• Flexibility to ensure tasks are completed efficiently and on time.
• Proficient in Microsoft Office Suite (Word, Outlook, Excel, PowerPoint)

Working Conditions:

• Availability to work during weekday evenings and weekends, as necessary, to support university operations and events, including open houses, community engagements, and institutional activities

Diversity, inclusion and equity The University of Niagara Falls Canada (UNF) is strongly committed to equity, diversity, and inclusivity within its community and especially invites applications from all qualified candidates. Racialized persons / persons of color, women, Indigenous / Aboriginal People of North America, persons with disabilities, 2SLGBTQI+ persons, and others who may contribute to the further diversification of ideas are encouraged to apply. We recognize that applicants may have had obligations outside of work that have negatively impacted their record of achievements (e.G., parental, elder care, and/or medical). You are not required to disclose these obligations in the hiring process. If you choose to do so, UNF will ensure that these obligations do not negatively impact the assessment of your qualifications for the position. All qualified candidates are encouraged to apply; however, Canadian citizens and permanent residents will be given priority. We will accommodate the needs of the applicants and the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the selection process, please advise jobs@unfc.com to ensure your accessibility needs are accommodated through this process. Information received relating to accommodation measures will be addressed confidentially. We appreciate all applications received; however, only candidates selected for an interview will be contacted.