Tour Operation Executive

Key Responsibilities Ticketing and Booking:

• Manage flight ticketing and reservations using GDS (Global Distribution System) tools.
• Book accommodation, transportation, and other travel services for clients.

• Coordinate with local and international ground operators to arrange tours, transfers, and activities.
• Build relationships with reliable ground service providers to ensure quality and cost-effective services.

• Prepare detailed travel itineraries and calculate competitive pricing for travel packages.
• Negotiate rates with suppliers to maximize profitability while maintaining service quality.

• Provide pre- and post-travel support to clients, addressing inquiries and resolving issues promptly.
• Customize travel packages to meet client preferences and budgets.

• Research new travel destinations, trends, and services to expand the company’s offerings.
• Develop promotional materials and collaborate with the marketing team to attract new clients.

• Work closely with the sales and marketing team to understand client needs and tailor packages accordingly.
• Coordinate with the finance team for payment processing and reconciliation.

Qualifications

• Experience in ticketing and travel operations (knowledge of GDS systems like Amadeus, Sabre, or Galileo is a plus).
• Strong negotiation and vendor management skills.
• Proficiency in costing and budgeting for travel packages.
• Excellent communication and customer service skills.
• Ability to multitask and work under pressure to meet deadlines.
• Knowledge of Umrah and outbound travel operations is highly desirable.

• Requires candidates with minimum 2 years of working experience in the Travel industry.
• Require Language(s) (write, read & speak) - Malay & English
• Good follow up skill and highly attentive to enquiry.
• Comfortable working with computer and mobile phone in long hour.
• Basic computer skill (Outlook, Excel, Words and PowerPoint).
• Willing to travel when necessary (company will provide allowance if necessary)
• Assist in any other ad-hoc assignment as and when required.
• Experience in ticketing will be advantage