Sales Retention Associate

The Offer

• Work from Anywhere: Enjoy the flexibility of working from home while making a real difference.
• Impactful Role: Be at the heart of customer satisfaction, retention, and loyalty.
• Supportive Environment: Join a collaborative team that values your ideas and contributions.

1. Phone-Based Sales and Service

• Spend most of your day on the phone, building relationships with current and former customers.
• Use strong sales and customer service skills to achieve retention and win-back goals.

1. Customer Retention

• Handle inbound and outbound Spanish-language calls from customers considering cancellation.
• Understand the reasons for cancellation and offer personalized solutions to retain their business.
• Highlight the unique benefits and value of Wave Energy to prevent account closures.

1. Win-Back Campaigns

• Proactively call former Spanish-speaking customers to reintroduce Wave Energy services.
• Present competitive offers and promotions to encourage them to return.
• Analyze trends in customer cancellations and refine win-back strategies for better results.

1. Customer Relationship Management

• Build trust and rapport with customers by demonstrating empathy and a genuine commitment to resolving their concerns.
• Ensure every interaction is professional, positive, and customer-focused.
• Provide clear, accurate information about Wave Energy’s services, pricing, and policies.

1. Performance Metrics

• Exceed retention and win-back goals by saving accounts and reactivating former customers.
• Consistently meet daily and monthly quotas while maintaining high customer satisfaction ratings.

1. Administrative Duties

• Log all interactions and outcomes in the CRM system accurately and efficiently.
• Share valuable feedback with management about trends in customer dissatisfaction and cancellations.
• Collaborate with your team to improve retention and outreach strategies.

• Fluency in Spanish and English : Exceptional communication skills in both languages (spoken and written).
• Proven Sales and Customer Service Skills : A track record of achieving sales, retention, or customer service targets.
• Strong Negotiation Skills : Ability to propose solutions and close deals that satisfy customer needs while benefiting the company.
• Excellent Listener : A knack for understanding customer concerns and addressing them effectively.
• Experience Matters : Previous experience in customer service, sales retention, or a similar field.
• Self-Motivated and Goal-Oriented : Thrives in a fast-paced, results-driven environment.