Content Review - Hebrew Market | Dublin

Community Operations Analyst Content Review for Hebrew Market Full training is provided! Main responsibilities:

• Investigating and resolving reported issues (inquiries via ticketing system), such as requests for account support or potentially abusive content
• Enforcing clients' Terms of Use by carefully monitoring reports of abuse on the site
• Becoming and remaining knowledgeable about client’s products and community standards
• Using market-specific knowledge and insights to find scalable solutions to improve the support of our community of users
• Gathering, analysing, and utilising relevant data to develop ways to improve the overall user experience
• Recognising trends and patterns and escalating issues outside the company policy to the global team
• Identifying inefficiencies in workflows and suggesting solutions

Skills & Competences:

• Strong personal resilience with the ability to operate in a pressured and fast-paced environment
• Strong interpersonal skills, verbal, and written communication skills, and most importantly – empathy
• High adaptability and positive approach to challenges
• Ability to make decisions, prioritise, solve problems, and work as part of a team
• Effective time management & prioritisation skills
• Ability to consistently hit KPIs on time

Language Skills:

• Fluent level of Hebrew language in oral and written communication, with in-depth understanding of culture and social trends in the region
• Advanced level of English (C1)

Contract: Full-time, permanent with Covalen Solutions Compensation:

• €29,700 per year as base salary
• *For the Evening shift: 25% salary uplift for the late hours from 10pm to 2am
• Free meal (lunch or dinner) on site
• Private healthcare
• Pension contribution
• 25 days of annual leave
• Extensive training and access to CPL's Wellness Programme
• Tax Saver and Bike-to-Work Scheme

Working hours: Candidates are choosing between Day shift (9am – 5:30pm) or Evening shift (6pm – 2am). There are no rotations. Monday to Friday, occasionally weekends and bank holidays. Location: Dublin 18, Sandyford, Dublin South *This is an office job. Work from home / remote work is not an option. Employees are classified as essential workers. IMPORTANT:

• Due to the nature of the role, candidates must be fully confident in dealing with sensitive content.
• Candidates must be eligible to work full-time in Ireland.

Why apply?

• Chance to work within a multicultural and diverse team
• Great internal opportunities for career progression – employees with good performance can become Quality Auditors, Quality Analysts, Trainers & Team Leads
• No shift rotations – fixed working schedule
• Meals on-site, private healthcare, and pension contribution
• No previous experience required – full training is provided!

Apply today, or for more information contact me at Susanne.Mannion@cpl.ie #J-18808-Ljbffr