IT Support Engineer
Job details
Your Role: We're seeking an experienced Help Desk IT Support Engineer to join our Tenable APAC team in Singapore. You’ll provide onsite support at our office as well as remote assistance for the wider APAC region. Your main tasks will involve resolving technical issues, performing installations, upgrades, repairs, and backups, and ensuring smooth tech operations daily. Your Opportunity: Provide Technical Support and answer queries from staff in person, over the phone, or through our ticketing system on all company-supported applications. IT Issues: Diagnose and resolve problems with computers, telephony, and network systems. Onboarding and User Management: Conduct IT onboarding for new hires, create/manage user accounts, and ensure configurations meet departmental needs. Equipment Provisioning: Set up and configure equipment for new staff across APAC, including provisioning and verifying with Hiring Managers. Resolve Compliance Tickets: Address vulnerability and non-compliance issues directly with end users. Documentation & Escalation: Document solutions for future reference and route complex issues to relevant IT teams when necessary. Communication & Follow-Up: Clear communication keeps users informed throughout the issue resolution process. After-Hours Support: Participate in an on-call rotation to provide after-hours support as needed. Asset Management: Manage the local inventory of IT hardware. Work from office five days a week. What You'll Need: Two or more years of technical support experience. Excellent verbal and written English skills. Experience supporting Microsoft Windows operating systems and applications. Experience supporting Apple Macintosh operating systems and applications with PC and Apple hardware. Experience with Active Directory and/or Okta. Experience using JAMF, Service Now for Ticketing and similar platforms, Bigfix, Google Workspace, supporting mobile devices, and general knowledge of local area networks and troubleshooting. General knowledge of AWS Workspaces or similar environments. Experience with Linux is a plus. #J-18808-Ljbffr
Apply safely
To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.
