Internal Audit Manager

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description Role and team: The Internal Audit Manager will lead audit projects, assess risks, evaluate internal controls, and spearhead Internal Audit representation across the APAC region. The candidate is required to have proven audit expertise with strong SAAS/ Technology business acumen to drive improvements in operational efficiency, compliance, and governance. This position will be reporting to Director of Internal Audit based in the US HQ in Santa Clara. This is a project manager role and currently does not have supervisory responsibilities. What you get to do in this role: Assurance Engagements Strengthen ServiceNow’s internal control environment through assessing and evaluating internal controls over sales and marketing business functions (direct sales, sales operations, channel sales, services, revenue, marketing, sales commissions, etc.), including operational, financial and ABAC and other compliance areas. Perform an internal audit annual risk assessment with ServiceNow’s APAC management team input to determine internal audit scope/plan for the period. Conduct internal audits of regional APAC business activities based on the internal audit plan. Organize and execute end-to-end internal audit projects, conducting in-depth evaluations of the internal controls, documenting the results and producing audit reports. Report to ARC Audit Team and regional APAC Leadership on internal audit results and findings. Governance and Advisory Assist and support regional stakeholders with internal control improvements in anticipation of external and internal audits. Utilize data analysis to identify risks in business operations and audit response plans. Monitor and follow up on audit findings, coordinating with departments to implement corrective actions on time, ensuring closed-loop internal control management. Support internal control and compliance requirements during the expansion of new businesses or markets, ensuring operations adhere to industry regulations and local requirements. Collaborate with regulatory bodies or external auditors, providing necessary support and documentation as needed. Qualifications To be successful in this role you have: Bachelor’s degree or higher in Finance, Audit, Law, Business Administration, or related fields. Holders of professional certifications such as CPA, CIA, ACCA, or CFA are preferred. Min 8 years of relevant experience in internal control, auditing, or risk management; candidates with backgrounds in leading SAAS and Technology companies are preferred. Strong understanding of internal control and risk management frameworks. Strong business acumen and ability to align internal audit objectives with strategic company goals. Excellent analytical and problem-solving skills. Exceptional communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of the organization. Ability to work independently and multitask to meet deadlines in a fast-paced environment. Proactive, self-motivated, and solution-oriented approach to problem-solving and risk mitigation. Ability to influence and drive change across teams and departments, fostering a culture of continuous improvement. Experience with ERP systems (e.g., Microsoft Dynamic 365, SAP) and data analytics tools (Power BI, Tableau) is a plus. Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate! Additional Information We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. #J-18808-Ljbffr