Customer Success Specialist

Kelly’s customer, a dynamic and client-focused organization dedicated to delivering exceptional service and innovative solutions to their clients. As a Client Success Specialist, you will play a vital role in building strong client relationships and ensuring satisfaction, retention, and success. RESPONSIBILITIES:

• Engagement Scoping and Proposals: Lead scoping discussions with clients and develop proposals for recurring work, including testing facilitation and certification requests.
• Client Meetings: Conduct regular touchpoints with key clients to discuss questions, address concerns, and align on upcoming projects.
• Issue Resolution: Oversee and resolve escalated client issues, maintain client issue logs, and ensure timely follow-through.
• Advocacy and Escalation Management: Serve as the primary communication point for client escalations and collaborate with internal teams to meet client needs.

REQUIREMENTS:

• Education & Experience:
• Post-secondary education required.
• Minimum of 5 years of experience in client management within non-retail settings.
• Background in Banking or IT industries is a plus.
• Skills & Attributes:
• Exceptional customer service and communication skills, including presentation development.
• Strong problem-solving abilities and time management skills.
• Motivated, independent, and capable of prioritizing goals effectively.

PERKS

• A supportive and collaborative work environment.
• Opportunities for professional development and growth.
• 6-month position with potential to become permanent
• $38.00 - $40.00 per hour, plus 4% vacation pay
• Get paid weekly via direct deposit

If you're looking for an opportunity where you can be your best self and join a fantastic team, look no further, and apply today! Why Kelly® As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance and opportunities needed to take your career where you may have never imagined. About Kelly® At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels and industries around the world. Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.