Software Engineer
Job details
Position: Software Engineer Location: Karachi, Lahore, Islamabad, Pakistan Job Id: 2270# of Openings: 1 About Afiniti At Afiniti, we are a leading provider of artificial intelligence technology that elevates the customer experience by making moments of human connection more valuable. Our mission is rooted in a simple yet powerful idea: understanding patterns of human behavior enables us to predict how people will interact and create meaningful connections. Using our patented AI technology, we revolutionize the contact center industry by pairing customers with the most compatible contact center agents. By doing so, we enhance the entire customer journey, resulting in exceptional experiences and improved outcomes for all parties involved. Our transformative technology has generated billions of dollars in incremental value for our esteemed clients, which include Fortune 500 companies across diverse industries such as financial services, telecommunications, travel, and hospitality. We take pride in our global reach and impact, with our solutions being leveraged by organizations around the world. To learn more about Afiniti and the groundbreaking work we do, visit About the role The Exchange Server team is responsible for Afiniti’s email, messaging & calendar services, Email Hygiene, Authentication, DNS, DHCP, EPM (End Point Management), UEM, SSO, MFA, Enterprise backup, PKI Certificate Issuer, Production, Cloud Services, level 2 and Level 3 support for L1 teams. Key Responsibilities
- Manage Server and Desktop based operating systems and applications including Microsoft Windows Server, Windows Desktop, Exchange Server 2019, Internal Certificate Authority, PowerShell, WAF, Application Load-Balancers, SSO/Self-Service Portals, Virtualization (VMware ESXi), Oracle KVM, Active Directory and Group Policy Deployment/Management.
- Perform detailed analysis on server/system failures or review analysis performed by other teams.
- Manage enterprise messaging system including Microsoft Exchange, Office 365, Skype for Business and Teams.
- Manage enterprise cloud application in Azure.
- Extensive expertise in macOS management: Profound knowledge of macOS environments and substantial experience in troubleshooting and managing macOS devices, particularly utilizing JAMF for security, updates, and configurations.
- Manage Self-service Portal, SSO and MFA for business apps.
- Ensure that the Service Level Agreements (SLA) are followed at all times.
- Active Monitoring and Operations of the server environment for performance and optimization of services.
- Provide Server and application support to customers/Internal teams remotely and over the phone.
- Determine requirements, design, build, test, implement, maintain and enhance business systems.
- Provide support to Information Security and Audit teams in maintaining and improving system security and server hardening.
- Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
- 4-5 years of experience working with IT, preferably in a Software House environment.
- Excellent verbal, writing and presentation skills.
- Strong analytical, excellent troubleshooting and problem-solving skills.
- Familiarity with MAC OS and Utilities.
- Attention to detail, ability to multi-task, and work as a team player.
- Excellent interpersonal skills when dealing with clients.
- O&M Experience of Microsoft products such as Active Directory Services, Certificate Authority, Microsoft Exchange Server 2019 administration (Mail-Flow troubleshooting), PowerShell and Virtualization (VMware Esxi).
- Familiarity with IP Scheming, Layer 2/3 switching & VLAN configuration.
- Working knowledge of Spam Filtering, Load-balancers, SSO/Self-Service Portal.
- Ability to maintain Email and Other Enterprise App backups.
- Bachelor of Engineering (or higher) in Computer Science or related disciplines.
- MCSE certified or have other Microsoft & VMware certifications.
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