IT Support Engineer
Job details
IT Support Engineer
Qualifications: N+ A+ ITIL Foundation Training 3 years desktop support experience Providing first level desktop support. Includes telephonic, remote and onsite support where required, for all hardware, software and application platforms Microsoft Certified desktop support technician qualification Minimum two years in a service desk environment, and minimum 3 years experience in a first line support aor desktop support environment. 3 years experience and knowledge in information technology Must have strong organizational, time management and communication skills Ability to prioritise, multitask, and easily adapt to change. Strong problem solving skills Valid drivers licence and own transport Provide 1st level support, including systems and applications for all end users Adhere to access request governance and SOPs Adhere to IT procurement management, and undersand role and responsibilities Timeous and regular updating tickets, updating purchase order information management system Profide prompt and accurate feedback to customers Pro active customer feedback is essential
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