Global IT Support I - South Africa

Gaming Laboratories International is a world leader in testing gaming devices and online systems standards in the gaming, wagering and lottery industries. Join a global market leader in the gambling industry while leveraging your abilities to support the Client Services team. We are seeking a professional like you to continually improve GLI internal systems and services, with the ultimate goal of providing better customer service. In addition to the challenge of these developmental projects, the CDS team places a strong emphasis on training and cross training within the team, providing flexible service coverage and a diverse working enviroment.This position will effectively support the IT team by focusing on the following:

Responds to all issues in the IT ticket tracking system in a timely fashion

Corrects end user issues and reports issues that cannot be corrected in a timely fashion

Assists IT personnel in other locations with resolving end user issues

Performs installations and resolves end user support issues within the LAN/WAN environments

Maintains records, logs and reports of end-user assistance and troubleshooting requests

Provides hands on training, training materials and documentation for IT applications and/or equipment to employees, when necessary

Takes ownership of specific application(s) and system(s) areas, as assigned

Maintains diagrams and other documents regarding the application(s) or system(s) functionality

Works with Department leaders to gain an understanding of the business need for changes, modifications or new systems to be implemented

Evaluates interrelationships between systems, identifying how changes may affect other systems

Maintains confidentiality with regard to the information being processed, stored or accessed

Provides weekly reports to the IT Manager regarding workload, open projects and issues

Schedules bi-annual auditing of all Company issued laptops

Provides maintenance and operation of end user applications including, but not limited to, the Company email system, backup systems, Company access user account creation, phone system modifications, new user accounts and PC set-ups

Responsible for upholding network security measures set by Company policies

Maintains a knowledge of remote access products

Performs other duties as assigned

Education, Experience and Skills:

Bachelor's Degree in Information Technology or a related technical discipline is required; Certification, formal training, experience or demonstrated competency may be evaluated and considered in lieu of the educational requirements

A minimum of 3 years of related experience is required

Certification, formal training, education or demonstrated competency be evaluated and considered in lieu of the experience requirements

Must possess relevant technical skills/certifications in the systems or area specified by management

Must have a working knowledge of network topology and remote access devices

Ability to adapt from business to technical communication according to the audience is required

Must have the ability to assess a situation quickly and help arrive at the best beneficial resolution for all parties involved

Must have the ability to write professional reports and other business correspondence

Must have the ability to read, write, speak, understand and communicate in English sufficiently to perform the duties of this position

Must have the ability to communicate, both orally and in writing, with internal and external parties

Must have the ability to handle and organize multiple projects and deadlines

Must demonstrate a high degree of attention to quality, details, and correctness

Certification, formal training, education or demonstrated competency in a technical discipline may be evaluated and considered in lieu of the experience requirements