Access to Care Advisor - UPMC Kildare Hospital
Job details
Access to Care Advisor - UPMC Kildare Hospital Location: UPMC Kildare Hospital Job type: Permanent Overview of role: The Access to Care Advisor will be part of an integrated team across our UPMC healthcare services that will simplify Access to Care for our patients. The successful candidate will be expected to operate with agility and diligence to ensure the success of the Access to Care team in the furtherance of our mission of bringing life-changing medicine to all the patients and communities for whom we are privileged to serve. We are looking for a candidate with healthcare experience who is service-minded and driven to help others and make the patient experience as straightforward as possible. The candidate will be a team-player who is adaptable, responsive, and learning-minded in a fast-paced environment. They will be organized in their approach and competent in the use of technology to facilitate a collaborative and effective way of working. Primary Duties and Responsibilities: Reception, Switchboard and Outpatients Department
- Deliver an excellent patient experience to all our patients and stakeholders both internally and externally.
- Manage all Contractor, Visitor and Patient pathways daily, adhering to policies and procedures and ensuring a professional service is always delivered.
- Manage car park inquiries in conjunction with the Facilities Team.
- Manage call volumes and progress any queries left via voicemail in an efficient and professional manner.
- Keep open communication with the nurse in charge on a daily basis.
- Deal with all telephone calls to the department in a professional and efficient manner and ensure all calls are directed to the relevant people capable of dealing with the inquiry.
- Collect admissions from reception when requested.
- Ensure all admissions to department are admitted on iSOFT system and are allocated into correct bed/bay.
- When necessary, assist with the transfer of patients to other departments or hospitals, ensuring all appropriate information is photocopied to accompany the patient.
- Organize clinic appointments, G.P. appointments where necessary.
- To ensure the day-to-day maintenance of patient medical notes and X Rays. This will include follow up on reports; ensure all test results are filed in patients’ charts once signed off by consultant or RMO, in current admission and in appropriate sections in line with hospital medical record policies.
- To ensure that patient identification details are correct and up to date.
- To maintain patient confidentiality in respect of held records, in accordance with hospital policy.
- To prepare notes of patients going to other hospital departments or referring hospitals, as directed by the Clinical Nurse Manager or the Nurse in Charge, and in accordance with policy.
- Ensure relevant insurance forms are completed by the patient.
- Ensure discharge letters/notes are distributed in a timely manner and filed accordingly.
- Ward reception duties, organization of non-clinical areas, i.e., nurses’ station.
- To complete all administration duties as requested including typing, photocopying, and scanning.
- Discharge patients on iSOFT computer system and ensure the discharge date and time is correct once the patient has been discharged.
- Adhere to the Quality and Safety procedures and protocols to ensure a safe culture.
- To uphold UPMC Kildare Hospital’s policy requirements in relation to Fire, Infection Control and Health and Safety at Work regulations and to attend updates.
- Identify potential risks for all staff, patients and visitors and adhere to relevant incident reporting procedures.
- To observe a general duty of care for the health, safety and well-being of self, work colleagues, visitors and patients within the hospital, in addition to any specific risk management associated with this post.
- Have excellent administrative and organizational skills.
- Have excellent interpersonal skills and the ability to communicate effectively with management, consultant staff, staff, patients, public and outside agencies.
- The ability to work in a fast-paced customer-based environment.
- An understanding of commitment to patient confidentiality.
- Ability to work effectively within a multidisciplinary team.
- Ability to work as part of a team and on own initiative.
- Time management skills.
- IT skills, proficiency in Microsoft Office.
- Experience in an acute hospital setting.
- Knowledge of medical terminology.
- IT skills, proficiency in iSOFT.
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