CRM Architect I
Job details
Capitec Bank is a South African commercial bank. As of February 2017 the bank was the third largest in South Africa with 120,000 customer opening new accounts per month.
To simplify banking, we've developed an all-inclusive banking solution. Global One is the one solution that enables you to transact, save and access credit in realtime. We also believe in harnessing the power of technology to make each interaction easier and simpler. We do everything we can to ensure that our clients have access to transparent and affordable banking services. When you bank with us, there are no hidden costs. We're committed to making sure that you have a clear understanding of exactly what you're paying for. Why shouldn't you have access to your cash when and where you want it? Whether you prefer Remote Banking, ATM transacting, drawing cash from tills at your local supermarket or coming into one of our branches, the way you access you cash is entirely up to you.About the role
As a Client Engagement Agent, you will play a vital role in shaping and optimizing client engagement throughout the entire lifecycle. Leveraging your expertise in data, systems, and client engagement practices, you will support, track, and develop impactful programmes, campaigns, and prompts. You'll also conceptualize, design, and implement foundational CRM solutions tailored to specific communication strategies and business requirements. This role offers an opportunity to drive meaningful connections and deliver measurable improvements in client relationship management.
Experience
Minimum:
3+ yrs. technical CRM experience in a client relationship environment or business engineering to understand data, modelling, selection, systems, and integration points in respect of a client centric view.
Operating in an environment practicing Agile methodology.
Qualifications (Minimum)
A relevant tertiary qualification in Information Technology or Similar
Qualifications (Ideal or Preferred)
A relevant qualification
Ideal:
3+ years' experience in CE to understand data, modelling, selection, systems, and integration points in respect of a client centric view.
3+ years program or business engineering experience project experience.
Knowledge
Salesforce Marketing Cloud (or similar CRM system)
Salesforce CRM (or similar CRM system)
Process engineering
Analytics and modelling
System integration, APIs
Customer relationship management principles, tools, and methods
Understanding of data, modelling, selection, systems, and integration points in respect of a client centric view.
Stakeholder engagement and management principles and practices
Agile methodology
Ideal:
CX or CE Journey mapping
Technical CRM program building
AI modelling
Digital channel development and integration
Skills
Analytical Skills
Communications Skills
Interpersonal & Relationship management Skills
Planning, organising and coordination skills
Problem solving skills
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