General Manager

Position Job Title: General Manager Location: Amenida Seniors Home, Surrey Reports To: VP, Strategy and Business Development Primary Purpose Reporting to the VP Strategy and Business Development, the General Manager is responsible for overall leadership and management of the Surrey Amenida to provide exceptional quality customer service to all guests. Specific Responsibilities The General Manager’s duties will include, but are not limited to, the following:

• Achieve revenue and profitability target and KPIs.
• Resident/Guest Relations: Ensure that services provided meet or exceed customer expectations.
• Improve service quality, operational efficiency, guest satisfaction, compliance standards, and financial performance.
• Team Leadership – recruiting, coaching, mentoring and managing the facility staff
• Budgeting and Financial – develop site budgets and monitor revenue and expenses, analyze and develop reports to deliver to senior management
• Marketing – lead marketing campaigns to achieve sale and revenue targets.
• Legal Compliance – ensure H&S standards are followed, work with various governing bodies as applicable to ensure contractual compliance
• Operational – ensure the hotel runs efficiently and effectively.
• Assist in creating and achieving realistic and attainable operational goals and profitability objectives.
• Coordinate capital improvement projects to maintain or upgrade quality standards, protect property image, and to protect the asset from neglect, damage, or deterioration.
• Achieve proper maintenance of the property through planned preventive maintenance programs for rooms & equipment.
• Other duties as assigned by management.

• A degree or diploma in Business Administration, Hospitality or Sales or a related field of study
• Seven (7) years experience working in a Hotel, Sales or in the Hospitality industry
• At least two (2) years experience as a Supervisor or Manager in a relevant industry

• Ability to communicate effectively in English, both orally and written.
• A strong preference is given to candidates that can speak Chinese, Korean, or both
• Thorough knowledge of Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
• Excellent organizational skills to plan, organize and direct the operations of the facility
• Ability to multi-task
• Be an engaging leader who is highly inclusive, inspiring, and able to relate to all employees
• Innovative, creative thinker
• Knowledge of financial management techniques and practices
• Customer-service oriented
• Demonstrates empathy and understanding of the needs of customers
• Ability to build and maintain effective interpersonal and team relationships
• Ability to provide leadership, direction, support and motivation
• Conflict resolution skills
• Ability to work independently with limited direction
• Ability to work under pressure and maintain a calm focus during hectic periods

• Criminal record check and vulnerable persons search
• Medical clearance
• On-call availability
• Must be willing to work the hours necessary to ensure the effective operation of the facility, which may include nights and weekends
• Must be prepared to respond to emergency situations