NOC L2 Network Engineer

Years of experience: 5-10 years Location: Pune Technical Skills:- Key Responsibilities:

• Network Monitoring:
• Continuously monitor network performance and proactively identify potential issues.
• Utilize network monitoring tools to ensure optimal network operation and performance.
• Analyze network traffic and usage patterns to detect and address anomalies.
• Customer Support:
• Provide advanced technical support for network-related issues and escalate unresolved issues to the L3 support team.
• Work closely with customers to understand their network requirements and provide appropriate solutions.
• Participate in on-call rotation and provide after-hours support as needed.
• SLA Management:
• Ensure all support requests and incidents are resolved within the agreed Service Level Agreements (SLAs).
• Track and report on SLA performance, identifying areas for improvement.
• Collaborate with the team to develop strategies for maintaining SLA compliance.
• Network Configuration and Maintenance:
• Configure and manage network devices, including routers, switches, firewalls, VPNs, and IPsec.
• Perform network upgrades, patches, and maintenance to ensure optimal performance.
• Maintain up-to-date documentation of network configurations and changes.
• Incident Management:
• Lead the troubleshooting and resolution of complex network incidents.
• Coordinate with the engineering team and other stakeholders to resolve critical issues.
• Implement root cause analysis and corrective actions to prevent recurrence of incidents.
• Reporting and Documentation:
• Document network configurations, changes, and troubleshooting steps.
• Prepare and maintain detailed incident reports and summaries.
• Generate regular reports on network performance, incidents, and SLA compliance.
• Networking Technical Skillsets:
• Detailed knowledge of the OSI model and switching technologies (STP, VLAN, IPSLA, HSRP, VRRP).
• Strong knowledge of networking protocols, including TCP/IP, DNS, DHCP, EIGRP, BGP, OSPF, and MPLS.
• Demonstrates a specialist understanding of network security concepts and experience with firewalls.
• Hands-on experience with VPN configuration and IPsec.
• Experience with security and wireless technologies.
• Proficiency in configuring and troubleshooting routers, switches, firewalls, and VPNs.
• Familiarity with network monitoring tools.
• Experience in DHCP and IP address management.
• Basic knowledge of SD-WAN is an added advantage.
• Soft Skills:
• Excellent problem-solving and analytical skills.
• Strong communication and customer service skills.
• Good troubleshooting skills and the ability to identify and locate problem areas.
• Ability to work independently and as part of a team.
• Tools Experience:
• Hands-on experience with ticketing tools like ServiceNow, Solarwinds, HP NNMI
• Certifications (Preferred):
• Relevant certifications (e.g., CCNA, CCNP) are a plus.