German Speaker Guest Relations Agent

MAIN DUTIES AND RESPONSIBILITIES:

1. Prepare for daily VIP arrivals in terms of room allocation, amenities, and special requests of guests.
2. Keep Misenplace ready for VIP arrival (Registration cards, room keys, welcome drink).
3. Register and process check in/out for all VIP guests efficiently and professionally.
4. Escort VIP guests to their rooms.
5. Update guest information into the computer after a complete check in.
6. Accountable for cashiering duties, foreign exchange transactions, night audits tasks, and settlement upon guests' departure.
7. Handle walk-in counter reservations at all times and process call-in reservations when the room reservations section is closed.
8. Provide friendly and courteous service to guests and respond promptly to all requests and inquiries at all times.
9. Resolve guests' complaints/requests and liaise with the department concerned to ensure immediate follow up.
10. Handle issuance of guest room key cards and ensure effective control for guest security.
11. Ensure that all messages, mails, and packages are delivered to the guest room.
12. Assist at the Information counter, Foreign Exchange, and Business Centre as assigned.
13. Have knowledge of hotel rate codes, package segmentation, discounts, and how to handle each.
14. Maintain continuous contact with hotel guests to ensure that any problem or complaint is handled efficiently and courteously.
15. Follow up with the Bell desk regarding shuttle bus arrangements.
16. Make daily courteous calls to VIP rooms as well as to other guests.
17. Report any unusual occurrences or requests to the manager.
18. Be aware of the hotel accident prevention policies.
19. Ensure the cleanliness and neatness of the front office area.
20. Review log book, verify outstanding issues, and follow up on pending matters. Identify any special assignments for the day.
21. Check hotel situation, occupancy, functions, groups, and VIPs.
22. Reannounce VIP rooms to Housekeeping and F&B departments.
23. Check if all departure details for the day have been taken as well as for the next day.
24. Arrange for bouquets, cakes, and cards in case of guests' anniversaries and birthdays.
25. Check VIP rooms after amenities are placed.
26. Coordinate with the lobby manager regarding arrival & departure transport arrangements for the day.
27. File daily guest relations report and documents systematically.
28. Communicate all necessary information at the end of the shift to ensure smooth operations for the next shift.
29. Coordinate and exchange information with the Front Office, Housekeeping, F&B, and especially with the General Manager regarding MIPs and VIPs.
30. Review guest comments daily and contact guests if necessary for direct action.
31. Effectively handle all guest complaints concerning the Front Office in coordination with the Front Office Manager, taking corrective action to prevent recurrence and convert the guest into a repeat customer.

1. Competitive Salary and Compensation: Rixos Marina Abu Dhabi may offer a competitive salary that reflects the industry standards for similar positions.
2. Training and Development Opportunities: Access to training programs and development opportunities to enhance skills and advance within the company.
3. Career Advancement: Opportunities for career growth and advancement within the Rixos Hotels group.
4. Health and Wellness Benefits: Comprehensive health insurance coverage.
5. Employee Recognition Programs: Recognition programs to acknowledge and reward outstanding performance and dedication.
6. Work-Life Balance: Policies and practices that promote a healthy work-life balance, including flexible scheduling where possible.
7. Uniforms and Dress Code: Provision of uniforms or dress code guidelines for a professional and cohesive appearance.
8. Social Events and Activities: Participation in social events, team-building activities, and employee gatherings to foster a positive work culture.
9. Transportation Services: Transportation services provided.
10. Employee Wellness Programs: Wellness programs such as fitness classes or gym access to promote a healthy lifestyle.