IT Application Manager
Job details
KEO is a creative enterprise, where innovation is a way of life. We are uniquely resourced with end-to-end services to take clients from inspiration through conceptualization to realization of planning, design or project delivery in the built and natural environments. For over 60 years we've led with vision, contributing to many of the world's most ambitious projects, iconic places, remarkable experiences and prosperous communities. As a highly integrated and agile AEP/PMCM firm, KEO is recognized by ENR as one of the Top 225 International Design Firms and one of the Top 20 International PM/CM Firms. We are also ranked by World Architecture as the 57th largest global architecture firm and the #1 Firm in the Middle East Region in their 2023 WA100 Survey. We invite you to join us. When you join KEO, you'll discover more than just a job you'll find a supportive environment that fosters your professional development through internal global mobility and career development and does so within a culture that supports company-wide health and well-being through on-demand counselling services and regular workplace clinics. You will be invited to celebrate community events such as sports days, fun-runs, in-house sports teams and beach clean ups. In addition to your competitive package and benefits you will have access to a suite of policies that include hybrid working arrangements, individual athletic sponsorship, study assistance sponsorship, employee referral rewards, mentoring and coaching programs and extensive in-house on demand learning courses. Responsibilities Our newest opportunity is for a talented IT Application Manager , seconded to our Client from government sector in Doha, Qatar. This role is responsible for managing and administering the current and new application landscape for our client. We envisage success in this role to include;
- Overseeing the day-to-day operations of critical software applications.
- Ensuring applications are running efficiently and meet business requirements.
- Planning and executing software updates, patches, and upgrades.
- Leading application-related projects, including new implementations, upgrades, and integrations.
- Developing project plans, set timelines, and ensure deliverables are met on time and within budget.
- Managing a team of application support specialists and developers.
- Assigning tasks, monitoring performance, and providing guidance on technical issues.
- Liaising with software vendors and service providers to ensure proper support.
- Negotiating contracts and managing service level agreements (SLAs).
- Collaborating with business stakeholders to gather requirements and prioritize application enhancements.
- Monitoring and Budget preparation for Operational and new Initiatives in coordination with Finance.
- Monitoring application performance and troubleshoot issues.
- Resolving complex technical problems and ensure minimal disruption to business operations.
- Maintaining comprehensive documentation of application configurations, processes, and user manuals.
- Providing regular reports on application performance, usage, and issues to senior management.
- Implementing preventive measures and propose long-term solutions.
- Understanding and practical skills in managing the SDLC.
- Strong experience in an Oracle E-Business Suite, ERP, Microsoft SharePoint, Microsoft Azure Cloud, Other Hyperscaler capabilities, Document Management System, CRM, Mobile Applications, Business Intelligence, AI/Gen AI capabilities and others.
- Experience of Business process improvements aligned to support IT implementations.
- Experience in managing IT Business Applications in Railway.
- Knowledge of current trends in the specific field including and not limited to Cloud capabilities, Microsoft Power Apps, AI/GenAI capabilities.
- Knowledge of information technology applications, processes, software, and equipment.
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