Bell Captain

Guest Services Supervisor - Crowne Plaza Hotels & Resorts Are you ready to take the lead in delivering exceptional guest experiences and managing efficient hotel operations? Join us at Crowne Plaza as a Bell Captain , where you will oversee guest luggage services, staff coordination, and ensure a welcoming atmosphere at the heart of the hotel. Why Join Us? At Crowne Plaza, we empower our guests to achieve their best by creating confidence, encouraging success, and making things happen. As a Guest Services Supervisor, you'll embody these values while ensuring seamless service delivery in luggage handling, valet services, and more. Key Responsibilities: Guest Engagement & Service:

1. Supervise the receipt, delivery, and storage of guest luggage, ensuring efficiency and adherence to hotel procedures.
2. Collaborate closely with Guest Relations to prioritize the prompt delivery of luggage for VIPs and Priority Club Members.
3. Ensure smooth check-in and check-out experiences for guests, coordinating with various departments.
4. Manage and roster staff, including Bellmen, Parking Valets, and Doormen, ensuring that all are properly trained, neatly dressed, and knowledgeable about hotel services.
5. Conduct daily briefings, ensuring staff are well-prepared and informed to provide top-notch service.
6. Provide ongoing training to staff, identifying areas for improvement and promoting development.

1. Oversee the cleanliness and presentation of the lobby area and main entrance, ensuring a welcoming environment for guests.
2. Supervise valet services, ensuring proper handling of guests' vehicles during peak hours.
3. Ensure all equipment, including trolleys and uniform service items, are in good working condition.

1. Stay informed about guest arrivals, departures, and special needs, with an emphasis on VIP and group movements.
2. Handle emergency evacuation and fire procedures, ensuring all staff are well-versed in safety protocols.
3. Manage newspaper deliveries and coordinate with vendors for timely service.

1. Education: High School diploma or vocational certification in Hotel Administration or equivalent.
2. Experience: Minimum of 1 year in guest or customer service, preferably in a hotel or similar hospitality environment.
3. Skills: Strong communication, leadership, and organizational skills. Ability to handle guest requests and ensure exceptional service.

1. A dynamic work environment where guest satisfaction is our top priority.
2. Opportunities for leadership development and staff management experience.
3. Be part of a global brand that values innovation, teamwork, and guest experiences.