Job details
Customer Service Agent Job Location : UAE Duties and Responsibilities: • Provide prompt, courteous, and efficient service to all guests to achieve high levels of customer satisfaction through personalized service. • Demonstrate a complete understanding of hotel policies, procedures, service standards, and facilities. • Rotate in three shifts (morning, afternoon, and night) to ensure adequate coverage and minimize guest disruption. • Handle incoming calls and wake-up calls efficiently and effectively. • Work closely with team members, supervisors, managers, and colleagues from other departments to maintain a friendly and respectful work environment. • Maintain guest privacy by not disclosing any confidential information. • Take ownership of guest requests and notify them of any delays in completing work orders within accepted time frames. • Solve guest problems promptly and pass on complex issues to the Manager on Duty if necessary, while recording guest complaints. • Complete additional tasks assigned by the Service Leader, Supervisor, or Manager as needed. • Promptly handle emergency calls and respond efficiently. • Use the Messagebox to log all requests and issues. • Check emails promptly and take action accordingly. • Attend shift briefings, read handovers, and participate in departmental meetings and gatherings.
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Hiring company
IHG Hotels & Resorts
-
Customer Service Diploma Lead AcademyINR 2,333
INR 34,453Duration: Upto 1 Hour -
Certificate in Call Centre Success Global EdulinkINR 3,382Duration: Upto 30 Hours
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