Hotel Manager - DoubleTree by Hilton Jabal Omar Makkah
Job details
The Brand - DoubleTree by Hilton A fast-growing, global collection of upscale hotels in gateway cities, metropolitan areas, and vacation destinations. Something happens when you stay at a DoubleTree by Hilton hotel. From thoughtful touches and friendly service to our warm chocolate chip cookie welcome, DoubleTree by Hilton prioritises making the guests’ stay as comfortable as possible, right from the start. The Property Are you an experienced Hotel Manager with a passion for delivering exceptional guest experiences? DoubleTree by Hilton Jabal Omar Makkah is seeking a highly motivated and talented Hotel Manager to lead our team and ensure the smooth operation and success of our property. Situated in the heart of Makkah, the hotel is just a short walk from Masjid Al Haram - the Great Mosque of Mecca. It offers direct access to Jabal Omar Mall and is conveniently located 11 km from the sacred Jabal al-Nour site. Guests can enjoy a range of amenities, including a fitness center, a scenic outdoor terrace with stunning city views, and three distinctive dining venues. This exciting Hotel Manager position will be responsible for managing the Hotel, the Hotel Management team and deliver an excellent Guest and Team Member experience while managing profitability and meeting our Owners expectations. The Role Reporting to a Cluster General Manager, this exciting Hotel Manager position will be responsible for managing the hotel, Hotel Management team, hotel targets to deliver an excellent Guest and Team Member experience while managing profitability and meeting our Owners expectations. What will you be doing? Specifically, you will be responsible for performing the following tasks to the highest standards:
- Manage and lead the hotel operation.
- Manage ongoing profitability of the hotel, ensuring revenue, guest satisfaction and Team Member engagement goals are met and exceeded.
- Lead in all key property issues including capital projects, customer service, and refurbishment.
- Ensure all decisions are made in the best interest of the hotel and Hilton.
- Deliver achievable hotel budgets and set other short- and long- term strategic goals for the property.
- Provide exceptional leadership to hotel Team Members focusing on Hilton culture and values.
- Lead in all aspects of business planning.
- Comply with and exceed Hilton Brand Service Standards.
- Ensure costs are controlled.
- Manage and develop the Hotel Executive team to ensure career progression and effective succession planning within Hilton.
- Hold regular briefings and communication meetings with the HOD team.
- Respond to audits to ensure continual improvement is achieved.
- An Established Hotel Manager/Director of Operations with previous experience operating and managing high volume hotel operations is preferred, although consideration will be given to candidates with extensive operational leadership experience.
- Strong ability to collaborate and foster networks and relationships, with owners, contractors, corporates, and Group Operators – must be highly visible.
- Deliver innovative commercial opportunities with experience in increasing profitability especially in the Groups business.
- Previous experience of managing hotel operations in one of the Holy cities is preferred.
- Exceptional people leadership and retention of talent with the ability to bring a team together on a journey and instilling the Hilton culture and values.
- Exceptional stakeholder/owner relations experience.
- Ability to show resilience, judgement, and leadership.
- Experience managing budgets, revenue proposals, and forecasting results in a similar sized property.
- In-depth knowledge of the hotel/leisure/service sector.
- Degree or diploma in Hotel Management or equivalent.
- English and Arabic language mandatory.
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