Application Support Engineer

Job Description & Requirements Responsibilities Efficiently manage multiple incidents simultaneously in a high pressured environment Handle all customer requests via various support channels; inbound phone calls, email, and chat Clearly document and investigate all Support incidents Comprehensive understanding of DCS’s platform and technical architecture to effectively troubleshoot issues Provide timely and meaningful updates to customers Perform Level 1 Helpdesk troubleshooting, Level 2 remote troubleshooting, and Level 2 Onsite troubleshooting activities for existing Customers Standby support for our Customers on off-office hours, weekends, and public holidays on a rotational basis Requirements Minimum IT Diploma Able to communicate with clients effectively Minimum 2 years’ experience in Customer support Experience in CRM / Loyalty System / POS / Real Estate systems / Simplicity is preferred Good background in Microsoft SQL Database Exceptional customer handling, telephone, and written skills Investigation and diagnostic skills, with an enthusiastic ability to problem solve #J-18808-Ljbffr