Onsite Desktop Engineer
Job details
Excis Compliance Ltd. is a leading global provider of IT solutions dedicated to empowering businesses with innovative and reliable technology services. At Excis we pride ourselves on fostering a dynamic and collaborative environment where employees are encouraged to excel and develop their skills. Joining our team means becoming part of a company that values dedication, innovation, and exceptional customer service. Role Overview: We are seeking a skilled Onsite Desktop Engineer to join our team in Dubai. In this role you will be the first point of contact for employees providing top-tier technical support for hardware, software, and network-related issues. Your expertise will ensure seamless daily operations and a superior user experience. Key Responsibilities:
- Provide onsite support for desktop PCs, laptops, printers, scanners, and other IT hardware.
- Troubleshoot and resolve issues related to Windows 10/11 and macOS operating systems.
- Manage and support software applications including the Microsoft Office Suite, Active Directory, SCCM, and Intune.
- Perform basic network troubleshooting including diagnosing TCP/IP issues.
- Collaborate with remote IT teams and escalate unresolved issues when necessary.
- Maintain documentation of processes and solutions to enhance knowledge sharing.
- Deliver excellent customer service while interacting with end-users in English and Arabic.
Requirements
- Proficiency in supporting Windows 10/11 and macOS operating systems.
- Hands-on experience with hardware support for desktops, laptops, printers, and scanners.
- Strong knowledge of software tools including the Microsoft Office Suite, Active Directory, SCCM, and Intune.
- Basic understanding of networking principles including TCP/IP troubleshooting.
- Fluency in English and basic understanding or fluency in Arabic.
- Excellent problem-solving skills and the ability to work independently.
- Strong communication and interpersonal skills with a customer-focused approach.
Benefits
Why Join Excis- Be part of a global IT solutions provider recognized for its innovative approach.
- Collaborate with a diverse team of professionals committed to excellence.
- Enjoy opportunities for professional growth and development.
- Work in a state-of-the-art facility in one of Dubai's most prestigious locations.
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