Lithuanian Speaking Trust and Safety Investigator - Lisbon

Lithuanian Speaking Trust and Safety Investigator - Lisbon Lisbon, Portugal - Office based   Our client is recruiting Lithuanian speakers for this Trust and Safety Investigator role. Gross salary per month is €1040 + free accommodation for the whole 12 month contract (own room in a shared house/apartment). Alternatively if no accommodation is required gross salary can be €1295 per month instead. Key Responsibilities:

1. Case Review & Assessment:
• Evaluate escalated cases to identify potential policy violations or safety concerns.
2. Customer Interaction:
• Respond to customer inquiries through various channels, including phone, helpdesk, and live chat.
• Address inquiries and concerns effectively, especially critical safety cases, while demonstrating empathy.
3. Outbound Communication:
• Conduct outbound calls to gather evidence related to complaints from both drivers and customers.
4. Customer Service Excellence:
• Provide exceptional service to both riders and drivers by resolving their issues within time limits.
• Offer appropriate solutions and alternatives and follow up to ensure resolution.
5. Client Services Expertise:
• Maintain in-depth knowledge of Client services to provide efficient and informed suggestions.
6. Decision-Making:
• Make informed decisions based on thorough analysis and established policies.
7. Confidentiality & Security:
• Adhere to corporate confidentiality policies and ensure the proper handling of customer information to guarantee data security.