Motor Claims Consultant (Valet) - 12 month Fixed Term

We’re not just another workplace we’re a team of like-minded people striving to make a real difference to the lives of as many Kiwis as we can. Trust is what makes us who we are. We’re passionate and committed to doing the right thing by caring for each other, our customers and our communities. We know you’re brimming with potential and so are we. Let’s continue our journey together. As a Motor Claims Consultant, you will be managing a portfolio of motor vehicle claims via face to face, for our customers within the Auckland region. You'll help our customers by providing exceptional service throughout the lifecycle of their motor vehicle claim and ensuring you are creating a stress-free customer experience so they can get back on the road. Other typical duties include:

1. Liaising with external consultants, repairers, customers, and expert advisors while maintaining and developing long term supplier relationships.
2. Assisting our customers with their claim queries through email and phone enquiries. Each of our centres have a dedicated 0800 number to ensure we can deliver a timely service.
3. Diligently handling your claims to ensure they are turned around as quickly as possible.

A bit about you You are the kind of person who loves helping your customers in their time of need. Your ability to provide clear simple next steps, provide solutions and think outside the box will be key in delivering exceptional customer service, whatever the situation.

1. Experienced in multitasking and managing workload/portfolio
2. Confident in phone communication with customers
3. Previous experience in a customer service role
4. Passionate about making a real difference for customers

The Customer Service Centre operates Monday - Friday 7.30am - 6.00pm and Saturday 8.30am - 12.30pm. The successful candidate will need to be able to work within these hours on a rotational basis. Apply now: If you are looking for the next step in your career and you are ready for a challenge, then apply & upload your resume today. Applications close 26th Feb 2025. Being part of our team comes with good perks. We offer a range of benefits with something for everyone:

1. 5 additional days of domestic leave
2. Free life insurance
3. An annual paid volunteer day of your choice
4. Four weeks of paid parental partner leave
5. Parental leave bonus, that tops up the Government contribution to 100% of your salary for 20 weeks
6. Access to our confidential employee support network
7. $250 annual wellbeing allowance
8. Three free confidential counselling sessions each year via Raise

We help your money go further:

1. Discounts on NZAA products including AA Home Response, AA Health, AA Life and AA Pet Insurance.
2. Free NZAA Membership
3. $1,500 bonus for successfully referring friends and family to work at AA Insurance
4. Up to 50% off AA Insurance products
5. Supplier and retail discounts at JB Hi-Fi, Noel Leeming, Bunnings, PB Tech and more

We value you:

1. Additional leave for long service
2. Milestone anniversary gift vouchers
3. Study leave and support options
4. Access to Udemy; our online learning portal
5. Annual share in success bonus and salary review

You are you:

1. Eligible employees can take a career break
2. Ability to purchase additional lifestyle leave
3. Hybrid working options to suit your needs

Diversity, Equity and Inclusion

Looking after, supporting and protecting people is in our DNA, and this starts with our people. We have an inclusive and supportive culture, full of people who are encouraged to bring their true self to work. AA Insurance strives to create an internal community that is driven by acceptance, education, and celebration of the uniqueness of every person who works here.

Culture

We provide our people with a safe and supportive environment where everyone’s voice matters. We grow, nurture and promote a diverse and inclusive workforce to bring the best out of our people. Our teams are passionate and driven by the difference they can make to the lives of New Zealanders.

Our values

It’s our vision to earn the trust of every New Zealander by protecting what matters most. Our genuine values guide the way we act and go about doing things. Every member of our team plays an important role to bring our purpose of caring, helping and getting things sorted for our customers. #J-18808-Ljbffr