Senior Customer Learning Manager, Global Data & Feeds

Job Description

The Senior Customer Learning Manager (CLM) is a key global partner and collaborator role in the LSEG Academy, a division of Customer Success. The Senior CLM serves as the markets & workflow expert for our Data & Feeds and Analytics communities. LSEG Academy is a global team of educators and practitioners offering enriched learning experiences to the communities we serve. We partner with stakeholders to deliver targeted education, resources, and tools that empower our customers to realize the full value from the products and solutions they subscribe to.   On a given day you will collaborate with SMEs across the globe to design, deliver, and update customer facing training content suitable for live classes, videos, eLearning, articles, and/or other learning modalities. You will become the face of LSEG for learning, often creating and leading classes for your communities. What you’ll do :

• Partner with stakeholders across Customer Success, Marketing, Product teams, Content, and industry to ideate, create, and deliver impactful learning for your target customer audiences.
• Own and enhance customer curriculum by assessing learning needs for customers in your communities.
• Build and/or enhance customer curriculum materials, video scripts, and assets.
• Develop and/or author eLearning, articles, and learning videos.
• Ensure translated content is aligned to latest versions of learning path courses and support subtitling of videos if required.
• Deliver intermediate to advanced level classes.
• Coach/Support Associates delivering beginner level classes or Customer Success Managers covering non-English classes.
• Deliver and/or partner with internal/external experts on market topic webinars and manage all aspects from preparation to post session follow up activity.
• Review attendance stats, view rates & customer feedback and act on insights.
• Market and promote content with stakeholders and networks to maximize impact.

Who you are :

• Fluent in English with clear pronunciation
• Strong customer and product workflow expertise in one or more of the following areas with preference to Real-Time:
  • Real-Time data
  • Quantitative Data Solutions
  • Reference data and pricing services
  • Digital Wealth Solutions
  • Analytics
• 5+ years markets experience
• 5+ years’ experience with LSEG solutions or other enterprise data solutions.
• Undergraduate degree or related; CFA, MBA, or other relevant designations welcomed
• Demonstrated leadership qualities
• Enjoy coaching and elevating performance
• Proactive and resourceful

Skills you’ll need:

• Solid professional writing and editorial skills (story telling experience a bonus)
• Strong digital presentation skills
• On-line presentation software (WebEx, Teams, Zoom.)
• Project management (organization, attention to detail, and planning)
• Have your finger on the pulse of market and industry trends
• A level of expertise and/or comfort with at least some of the following:
  • Content : Fixed Income, ETI, OTC & Derivatives, Entities data, Pricing, Corporate Actions, Economic data, Analytics
  • Technology : Cloud (AWS, GCP, Azure), APIs, Python, SQL, FTP, Data Integration, and Implementation
  • Personas : Developers, App Owners, Data Engineers, Quants, Business Analysts, Pricing and Risk

What you’ll get :

• A global, diverse team of partners and mentors to support your success.
• A global platform to share and promote your ideas and learning creations.
• Flexible and supportive working environment.
• Career development and growth opportunities.
• Competitive benefits and incentives opportunities.

Please Note: This is primarily a remote role, with occasional time in the office or at client sites for team connectivity, learning and development, or delivering Face-to-Face training as agreed with your people leader. On occasion you may be required to travel for participation in events or to deliver training F2F. You will need to be available to work either EMEA or AMERS working hours as agreed by your leader. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject. If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.