Senior Claims Consultant

We are offering a talented individual with an amazing 12 months fixed-term opportunity to work at Tower. Why you'll love working with Tower At Tower, we put our people first and pride ourselves on creating a diverse and inclusive space that provides opportunities for everyone to thrive. As a unique Kiwi and Pacific insurer operating for almost 150 years, with roots all the way back to Dunedin NZ, we embrace and encourage our people to bring their whole selves to work. We celebrate all ages, genders, sexual orientations, races, religions, anything that helps to make our people special. We are proud holders of the Rainbow Tick which is an important symbol for us. What will you be doing? The Senior Claims Consultant performs a role that supports the operation of the Claims Department by attending to customer requests. It is a service role that manages the interactions, claim (and where applicable the administration) needs of customers on a day-to-day basis. You can expect to be across the following:

1. Liaising with customers and consultants to promptly resolve their claims and complaints in accordance with the wording and company's policies and procedures
2. Responding to customer requests by promptly attending to their individual needs
3. Ensuring that claims are settled in accordance with the policy wording, company's agreed policies and procedures
4. Provide coaching and feedback to the claims team to ensure high performance levels are achieved.
5. Act as a mentor with other seniors to share knowledge and subject matter expertise

What you'll need To be successful in this role, you will also be able to demonstrate the following:

1. Insurance industry knowledge
2. Product knowledge in fire and general insurance

We pride ourselves on encouraging everyone to bring their whole selves to work, and we embrace diverse opinions, experience and backgrounds. Making sure we are doing what's right. Our commitment is to create an inclusive workplace where our people come first, we feel valued, safe and respected. If you feel comfortable doing so, please let us know early in the process if there are any diversity needs, we can meet or make reasonable adjustments to enable you to shine. If you would like to note which pronouns you use at any point in the application or interview process, please let us know. What Tower will bring to the table In addition to a competitive salary, we offer benefits to celebrate and look after our Tower employees. Highlights include:

1. Our people come first as we offer 16 weeks of paid leave for the primary carer and 4 weeks of paid leave partner's leave.
2. A paid day off on your birthday, as well as two extra annual leave days every year and the option to buy an additional eight days of leave. So up to six weeks off!
3. Annual Performance Review where you get to showcase your progression.
4. Wellness leave instead of sick leave so you can proactively look after your health and wellbeing.
5. Career growth - we promote internal capability; we also have programmes that recognise star performers.
6. Flexible workplace opportunities at our beautiful 6 Green Star Fanshawe St office packed with modern technologies, stand-up desks, open space and coffee machines in two large modern kitchens with cafe-inspired dining areas.
7. Discounts on Tower insurance products of up to 50%
8. Free Life Insurance of up to four times your annual base salary
9. Paid parental leave top up for 16 weeks.
10. Retail deals and discounts with Les Mills, JB Hi-Fi, PB Tech, The Coffee Club, Warehouse Stationery and more.

Apply now Please note: We're eager to get the right person on board as soon as possible. We don't have set closing dates, so we'll start reviewing applications as they come in. Don't wait—apply now to make sure you're considered. #J-18808-Ljbffr