Collections Specialist | 100% Remote | Night Shift | Earn Up to PHP35,000
Job details
Shape the Future of Collections, Globally and From Home! Financial difficulties can be overwhelming, but the right guidance makes all the difference. In the online lending field, you’ll help deliver accessible, secure solutions with integrity. Contribute to a company that’s changing the game, all while enhancing your career through international exposure—no relocation required, just results that count. Job Description As a Collections Specialist , you will connect with customers to address past-due accounts, negotiate repayment arrangements, and resolve payment issues with professionalism. You’ll manage account updates, adhere to company guidelines, and ensure compliance while maintaining performance metrics. Your expertise will drive impactful solutions in a fast-paced, globally connected environment. Job Overview Employment type: Full-time Shift: Night Shift Salary: Up to PHP35,000 Work setup: Permanent Work From Home Exciting Perks Await!
- HMO coverage with free dependent
- Competitive Salary Package
- Permanent WFH arrangement
- Unlimited upskilling through Emapta Academy courses
- Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
- Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
- Unlimited opportunities for employee referral incentives across the organization
- Standard government and Emapta benefits
- Total of 20 annual leaves to be used at your discretion (including 5 credits convertible to cash)
- Fun engagement activities for employees
- Mentorship and exposure to global leaders and teams
- Career growth opportunities
- Diverse and supportive work environment
- Possess at least 3+ years of collections experience with no more than a 3-month gap in employment or working outside collections in the most recent role .
- Have experience working with an outsourcing firm and handling accounts 120+ days delinquent .
- Demonstrate strong English communication skills, scoring no less than 9/10 in proficiency.
- Have a stable internet connection and must use a laptop for the interview.
- Have at least one year of prior work-from-home experience .
- Exhibit strong negotiation skills during the pre-screening process.
- Confirm availability for interviews in advance, as failure to do so will result in disqualification.
- Previous call center experience is required.
- At least 6 months of experience in collections is essential.
- Excellent phone communication and interpersonal skills.
- Strong analytical, problem-solving, and negotiation abilities.
- Outstanding verbal and written English communication skills; knowledge of a second language is a plus.
- Proficiency in using CRM and call center systems.
- Impeccable judgment and acute attention to detail.
- Demonstrated customer service and interpersonal skills.
- Ability to multitask effectively in a fast-paced environment.
- Capable of working independently and efficiently.
- Experience in customer service, debt loan collection, consumer lending, or personal loans.
- Familiarity with underwriting loans, financial statements, and payroll is a plus.
- Contact customers via phone and email to secure payments for past-due loans, determine reasons for delinquency, and obtain commitments to pay.
- Negotiate payment in full or establish repayment arrangements.
- Update and maintain accurate customer accounts in the computer system.
- Adhere to established guidelines when determining appropriate collection remedies.
- Develop and implement repayment schedules with various alternatives, while explaining the consequences of delinquency to customers.
- Resolve client inquiries regarding payment questions and payment issues independently.
- Organize future workflows and schedule follow-ups.
- Record and update full and detailed account information to assist in account resolution.
- Maintain established performance metrics.
- Comply with company policies and procedures as required.
- Perform customer service tasks if requested by the manager.
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