Senior Client Support

The Company This Auckland based company attract 1.2 million users to their website every month! This role is part of a small team that are the glue of the business. They are a tech company that stays at the forefront of their industry and love what they do. The Role We are excited to work on a 3rd position for this company. The role reports to the Client Support Team Lead, you need to be someone who has a passion for providing great customer service, is proactive and a team player. This is a fast-paced business, so adaptability and agility are essential to be successful. You will be communicating with their clients, making sure they receive excellent service and keeping a record of all interactions. The ability to juggle workflow and quickly pick up new systems is key to being successful, along with the ability to want to help people and provide a great service! Key Requirements:

• Using technology and systems to manage high call volumes
• Excellent customer service communication skills (3+ years' experience)
• Technical savviness to learn new systems fast
• The ability to identify and escalate where required
• Effective time management & multitasking abilities
• Experience supporting SaaS customers previously highly advantageous

Perks & Benefits:

• Hybrid work environment, 3 days in the office, 2 days remote
• Training and Development budget
• 10 "ECG" days in addition to annual leave for you to decide how to use
• Located near the train station with car parking available

Your Profile You will have excellent communication skills to liaise with clients and a friendly personality for this close-knit team. A background where you have worked with multiple systems would be desirable and at least 3 years' experience in customer service and administration. You will have a positive attitude, the ability to work under pressure and excel in a fast-paced environment! The role is only able to consider candidates who hold NZ residency or citizenship. Apply Today Please send your resume in Microsoft Word format by clicking on the apply button or for further information, contact Hannah Maplethorpe or Stanley Onacha in our Auckland office on 09-915-6700. Job Reference No: 06900-0013094140 By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: . Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.