Customer Service Representative | Fresh Grad is welcome | PFCC

Customer Service Representative | Fresh Grad is welcome | PFCC

• Perform a range of technical work activities either remotely or at customer site to meet business and customer requirements.
• Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements.
• Document and reports on work completed to ensure compliance with Company and Customer Procedures.
• Escalate issues in line with company processes to ensure customer demands are met.
• Evaluate escalations and action appropriately to ensure customer demands are met.
• Provide customer service to internal and external customers to ensure consistent experience.
• Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution.
• Identify own development needs in line with business objectives.
• Acts as a role model for colleagues with regards to technical and behavioral competencies.
• Act in accordance with Computacenter Information Security Policies and report any issues.
• Ensure Department/Contract meets SLA performance targets.
• Maintain and improve customer satisfaction levels.
• Understand and adhere to policies and procedures.
• Demonstrates relevant Winning Together values.
• Keep skills up to date with IT industry standards as appropriate to the role/Contract.
• Attain and maintain accreditations as appropriate to the role/Contract.

Skills, Experience & Behavior • Works under supervision. Uses minor discretion. • Able to follow instructions and procedures. • Proven experience in IT Desktop Service environment is an ADVANTAGE. • Uses information systems, technology functions and applications in line with IT industry standards as appropriate to the role. • Demonstrates an organized approach to work. • Demonstrates customer service abilities. • Routine administrative skills. • Good interpersonal skills, basic literacy and numeracy skills. • Demonstrates awareness of health and safety at work. • Must be willing to work at Puchong, PFCC and also on a rotational shift schedule. • Fresh Graduates are encouraged to apply. Employee Benefits

• Monthly fixed salary
• Travel allowance
• Contract completion bonus
• Statutory deductions
• Annual leave
• Medical leave
• Hospitalization leave
• Emergency leave
• Matrimonial leave
• Maternity leave
• Paternity leave
• Study and examination leave
• Group hospitalization and surgical Group term life
• Overtime
• On-call support
• Public holidays
• Training and development
• Company annual dinner
• Company teambuilding activities

Your application will include the following questions:

• How many years' experience do you have as a customer service representative?
• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How would you rate your English language skills?
• How would you rate your Mandarin language skills?
• How much notice are you required to give your current employer?
• Are you available for shift work?

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