Call Center Agent - Cebu, Philippines Based | Remote

This is a work remotely position based in Cebu, Philippines. Looking to work at a fun and dynamic software company? We're a growing software company looking for an experienced Customer Service Advocate. As a winner of the 'Houston Best & Brightest Companies to Work for', we place strong emphasis on offering a fun work environment, healthy work-life balance, and of course, fun and challenging work.

Responsibilities:

• Ability to arrive to work on time, and as scheduled.
• Ability to speak clearly, with enthusiasm, while using tone variation and voice inflection.
• Personable and willing to quickly build relationships over the phone.
• Able to explain difficult concepts in simple terms.
• Willing and able to persuade respondents to participate in phone calls.
• Consent to be monitored and recorded while conducting phone calls.
• Goal-focused with a willingness to accept coaching and development.
• Work with Quality Control manager on improving overall call stats and customer satisfaction scores.

Benefits:

• 100% Location Independent.
• Competitive hourly rate with bonus opportunities.
• Fun and dynamic work culture.

Minimum Requirements:

• High School diploma or GED equivalency.
• 6 months of prior call center experience.
• Computer and typing skills (data entry).
• Reading comprehension ability (English).
• Fluent in the English Language.
• Prior experience working the graveyard/overnight shift.
• Prior experience working remotely from home (Preferred).
• Prior experience in outbound research calling, or similar (Preferred).
• Ability to use a phone or wear a headset for extended periods of time.
• Ability to use a computer keyboard and mouse.
• Work environment is indoors; the majority of time is spent sitting at a desk.