ACE Luzon - IT Internship 2025

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Job Title:

ACE Luzon - IT Internship 2025

Job Description

IT Operations will be representing IT in front of Site Leaders, responsible for daily production work tasks and providing advanced system-level support of multi-user operating systems, hardware and software tools, including installation, configuration, maintenance, and support of these systems. This position demonstrates excellent knowledge of systems analysis for hardware and software.

Essential Functions/Core Responsibilities

1. Represents IT in front of Site Leaders.
2. Coordinates as smart hands with different portfolio and engineering workgroups.
3. Provides telephony support in performing installation and troubleshooting on telephone sets and voice mailboxes.
4. Performs hardware and software upgrades to peripheral equipment.
5. Attends to break/fix engagement as required by Situation Management for technology-related problems and issues received from both internal and external clients.
6. Prepares, maintains, and submits reports and applicable records of computer hardware and software inventory by site and system.
7. Performs site maintenance and safety checks of assigned equipment.
8. Ensures that antivirus definitions and Microsoft patches are updated.
9. Spends between 60% - 70% of time clearing trouble tickets and work orders in a timely manner, making necessary independent decisions to correct errors or discrepancies in trouble tickets as required.
10. Performs/tests backup for the onsite servers.
11. Acts as a security analyst, applying security controls and providing local security analysis (e.g., SEP, Network capture).
12. Manages local change management for infrastructure, application, and security.
13. Handles remote application and software management.
14. Contributes to business continuity plan testing and recommendations.
15. Responsible for control and management of all IT and infrastructure rooms (Genset, UPS, and IT Room).
16. Analyzes WIFI intrusion with CDOC, manages WIFI access and passwords.
17. Manages the Video Conference Room (access control).
18. Implements clients and CNX applications.
19. Implements CNX local bots and automation.
20. Supports network data and voice implementation.

Candidate Profile

1. Experience working within an IT help desk environment working to targets.
2. Good technical skills related to multi-user operating systems, hardware, and software tools, including installation, configuration, and maintenance.
3. Strong communication skills, both written and verbal (English Language).
4. Demonstrated ability to multi-task and meet timelines on deliverables.
5. Self-starter, sense of urgency, and works well under pressure.
6. Strong attention to detail.

Career Framework Role

Has developed specialized skills or is multi-skilled through job-related training and considerable on-the-job experience. Completes work with a limited degree of supervision. Likely to act as an informal resource for colleagues with less experience. Identifies key issues and patterns from partial/conflicting data. Takes a broad perspective to problems and spots new, less obvious solutions.

Location:

PHL Quezon City - Tera Tower 1st Floor

Language Requirements:

Time Type:

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