Medical Assistant - Remote

About Us: Our client is a trusted leader in telemedicine, providing high-quality virtual healthcare services across the United States. Our mission is to make healthcare more accessible and convenient for patients nationwide. We are seeking a highly experienced  Medical Assistant to join the team and provide critical administrative support to our healthcare professionals and patients, allowing them to focus on delivering exceptional patient care. Key Responsibilities:

• Assist patients: Via phone calls as well as respond to all chat inquiries.
• Communication: Draft and send emails to patients with appointment reminders, test results, or other relevant information.
• Answer patient calls professionally, addressing basic inquiries and directing complex issues to the appropriate healthcare provider.
• Make outbound follow-up calls to pharmacies and other healthcare offices as needed.

• Minimum 2 year of experience as a virtual assistant or in a similar administrative role.
• Proven ability to multi-task, prioritize workload, and meet deadlines in a fast-paced environment.
• Must be comfortable answering non-clinical medical questions.
• Willing and able to work US hours.
• Excellent organizational skills with a strong attention to detail.
• Proficiency in Google and/or Microsoft Office Suite
• Working knowledge of medical terminology a plus.
• Fluent written and verbal communication skills in English.
• Ability to learn new software and adapt to changing priorities.
• A positive and professional demeanor with a commitment to providing exceptional customer service.
• Ability to work independently and manage your own time effectively in a remote work environment.

• Competitive compensation package.
• Opportunity to work in a dynamic and fast-growing telemedicine company.
• Continuous professional development and training.
• Flexible remote work environment.
• A chance to make a meaningful impact on improving healthcare accessibility.