Production Support Engineer

Join Our Team as a Production Support Engineer – Shape the Future of Financial Services Technology MSBC is seeking for a dynamic Production Support Engineer with expertise in Linux systems and networking to join our team. The ideal candidate should have strong communication skills, problem-solving abilities, and an understanding of the stock market domain (an advantage). You will be responsible for troubleshooting and supporting the company's products, ensuring optimal performance for clients, and effectively collaborating with technical teams. Key Responsibilities:

• Linux System Support:
• Networking & Windows Server Support:

Utilize a basic understanding of networking concepts (TCP/IP, DNS, etc.) to diagnose and resolve issues related to connectivity, performance, and configuration.

• Stock Market Domain Understanding (Advantage):

Apply knowledge of the stock market domain to help resolve issues specific to market-related data processing or trading applications.

• Customer Support & Communication:

Communicate effectively with customers, understanding their technical issues and providing clear solutions. Analyze and troubleshoot complex system issues, collaborating with internal technical teams when necessary to ensure rapid resolution.

• System Understanding & Troubleshooting:
• Collaboration with Cross-functional Teams:

Work closely with development, product management, and other teams to relay technical feedback, issues, and solutions. Required Skills and Qualifications: Experience:

• 3-6 years of experience in a technical support role, system administration, or similar field.
• Proven experience with Linux system support, troubleshooting, and administration.
• Basic understanding of networking concepts and experience with Windows Servers .
• Familiarity with stock market concepts or financial domain is an advantage.

Technical Skills:

• Strong proficiency with Linux operating systems (e.g., Ubuntu, RHEL, CentOS).
• Experience troubleshooting system issues on Linux and Windows servers.
• Basic understanding of network protocols (TCP/IP, DNS, and related tools for troubleshooting
• Knowledge of monitoring tools and system diagnostics.
• Familiar with ITIL And SQL Query Support.

Additional Qualifications:

• Experience in the financial or stock market domain is a plus.
• Familiarity with additional technologies like Docker, cloud environments (AWS, GCP), or configuration management tools is beneficial

Note: Shift timings align with rotational working hours. This role is based in Ahmedabad, but candidates from other cities or states are encouraged to apply as remote or hybrid working options are available. MSBC Group has been a trusted technology partner for over 20 years, delivering the latest systems and software solutions for financial services, manufacturing, logistics, construction, and startup ecosystems. Our expertise includes Accessible AI, Custom Software Solutions, Staff Augmentation, Managed Services, and Business Process Outsourcing. We are at the forefront of developing advanced AI-enabled services and supporting transformative projects, such as state-of-the-art trading platforms, seamless application migrations, and integrating real-time data analytics. With offices in London, California, and Ahmedabad, and operating in every time-zone, MSBC Group is your AI and automation partner. Have we sparked your interest? Get in touch! We are looking forward to speaking to you.

• Reach out to me at babita.firoda@msbcgroup.com or apply for this job to know more.

Feel free to contact us!