Customer Service Specialist
Full time
at MatchAwards
in
Online
Posted on January 25, 2025
Job details
Overview: Join our dynamic team as a Remote Customer Service Specialist, where you'll play an important role in enhancing our customers' experiences. Ideal for those who thrive in solving problems and engaging positively with customers, this position focuses on delivering high quality service and support. Key Duties:
- Handle customer queries and concerns via phone, email, and live chat with professionalism and caring.
- Provide comprehensive details about our products, services, and pricing.
- Collaborate seamlessly with team members across departments to facilitate swift resolutions to customer issues.
- 1-3 years of experience in customer service or a closely related field.
- Exceptional communication skills, showcasing excellent phone etiquette and the ability to articulate responses clearly.
- Strong multitasking skills and the capacity to stay organized in a dynamic, fast-paced environment.
- A foundational understanding of cryptocurrencies, with in-depth training to be provided.
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