IT Support Engineer

Responsibilities Maintain and troubleshoot Cloud Services, physical servers and workstations ensuring optimal performance, security, and reliability. Monitor network devices (routers, switches, firewalls) to ensure seamless connectivity and address any issues promptly. Manage Windows Server environments, including installation, configuration, and maintenance. Implement security patches, updates, and backups. Provide technical support through on-site, remote desktop session, email, phone, and WhatsApp. Administer Active Directory, including user accounts, permissions, and group policies. Set up and manage user profiles, access controls, and authentication. Administer Microsoft 365 tenant services, including Exchange Online, OneDrive, SharePoint, and Teams. Provide user support for login issues, password resets, and account management. Configure and troubleshoot email accounts, distribution lists, shared resources, and address Microsoft Office application-related queries. Install, integrate, and configure new computer systems and hardware for users. Offer technical assistance on the delivery, configuration, setup, maintenance, and troubleshooting of computer systems, hardware, and software. Maintain accurate documentation of IT processes, configurations, and troubleshooting steps. Generate regular reports on system health, incidents, and performance metrics. Requirements A strong working knowledge of Microsoft 365 services including Exchange Online, Teams, OneDrive, SharePoint, Microsoft Office applications, etc. Knowledge of Active Directory, DNS, DHCP, and Group Policy. Experience in administering Windows Client Operating systems and Windows Server. Experience in administering network devices (routers, switches, firewalls). Experience with Active Directory client management, file sharing, printer sharing, and NTFS permissions. An openness to learning new technologies. Preferred Certifications ITSM v4 Foundation, CompTIA A+, Network+, or Security+ Microsoft Certified: Microsoft 365 Administrator Microsoft Certified: Azure Administrator Associate #J-18808-Ljbffr