IT Executive

IT Executive Responsibilities:

• Provide IT and network support including system installation, configuration and upgrading (on-site and/or remote technical assistance to end-users).
• Manage computer networks and related computing environments on systems software, applications software, hardware, and configurations.
• Documentation of all the IT assets, user information, VOIP lines, data lines and software licenses and maintenance.
• Protect data, software, and hardware by coordinating, planning and implementing network security measure.
• Troubleshoot, diagnose and resolve hardware, software and network problems.
• Managing of IT assets and assists in decision making on acquiring IT assets.
• Setting up all the IT requirements which includes PC, Copier Machines, required software and the applications pertaining to the respective department.
• Office 365 maintenance – creating email IDs / Teams for the new staffs, taking backup of the outlook files, adding additional email accounts in accordance to internal procedure.
• Assists with the implementation of any new system and technology that will improve work processes and member experience.
• Work with all stakeholders to identify and provide responsive support on IT requirements
• Monitor the office network and firewall within a secure environment for enhanced protection.(DHCP, Firewall policy, Access point, Vlan)
• Monitor Server room temperature and humidity, and make sure all server related equipment (E.g.: UPS) are working under good condition
• Regular update antivirus-related tools and window-related system patches.
• Domain maintenance

• Any reasonable task assigned by management and deemed to be within the individual’s capabilities to ensure smooth running of the business
• Ready to be on-call and provide site support when needed

• Min. Diploma in Information Technology or its equivalent;
• 3-5-years exposure in desktop/Helpdesk support;
• Excellent in hardware, software, network, and server troubleshooting;
• Ability to work in a fast-paced environment;
• Bilingual in English and Mandarin (Write and Read)
• Good communication and interpersonal skills;
• Strong documentation and organizational skills for maintaining IT asset records and ensuring licensing compliance.
• Strong in business operation support #J-18808-Ljbffr