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Home Saudi Arabia Operations Specialist

Operations Specialist

Full time at SOUM in Saudi Arabia
Posted on January 25, 2025

Job details

About us: Soum is on a mission to revolutionize e-commerce in the MENA region and beyond by building the most convenient and trustworthy re-commerce marketplace in the region. We're reshaping how C2C marketplaces operate, making buying and selling second-hand products seamless and reliable. Since our launch in July 2021, Soum has become one of the fastest-growing startups in the region, achieving rapid expansion in both our team and product offerings. In recognition of our impact and growth, we were proudly named one of the Top 10 LinkedIn Startups in Saudi Arabia for 2024. Job Summary: As the Operations Specialist, you will manage day-to-day operational tasks, ensuring seamless execution of order processing, dispute resolution, logistics coordination, and frontline support. Key Responsibilities:

  1. Manage order processing workflows and resolve operational issues
  2. Support dispute management processes and communicate resolutions
  3. Assist logistics teams in product handling and movement
  4. Contribute to process improvements and operational efficiency
  5. Provide frontline support to ensure smooth customer interactions
Qualifications:
  1. Diploma or Bachelor’s degree in Business Administration, Marketing, or a related field
  2. 0–2 years of experience in sales, customer service, or operations
  3. Proven ability to meet and exceed sales targets
  4. Effective communication and teamwork abilities
  5. Strong skills in negotiation and relationship-building
  6. Fluency in Arabic and English, with excellent verbal and written communication skills
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