Groups reservations coordinator
Job details
Company Description Join us at Accor, where life pulses with passion! Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart. Job Description POSITION OVERVIEW To deal with all guest inquiries, questions and requirements for reservations of Hotel rooms in a helpful and speedy manner. To be responsible for the day-to-day duties with accepting and entering individual and group reservations. Resolve guest problems and complaints as appropriately and professionally as possible. MAIN RESPONSIBILITIES Duties
- Responsible for individual and group reservations.
- This also includes the management of group blocks relating to inventory, payment, and group setup.
- Handle enquiries for individual and group bookings via email or phone during the shift, communicate immediately, and provide a reply or confirmation within a reasonable timeframe.
- Handle any other department issues related to individual reservations (follow up on prepayment, routing, vouchers…).
- Preparation of group information sheets (group movements) and briefing of all involved prior to arrival of group.
- Manage payments, cancellations, rooming lists and terms and conditions.
- Maintain a precise filing system for all Group reservations and correspondence.
- Perform all reservations duties including making and entering reservations as required including TBRs.
- Handle guest complaints and enquiries in an efficient and professional manner.
- Ensure a clear line of communication with other departments for special requests or other reservation-related matters.
- Ensure Accor brand and company standards are implemented and updated.
- Ensure security and safety procedures are updated and implemented.
- Promote a positive working environment by developing a positive team spirit.
- Provide efficient, friendly, and professional service to all guests, making all guests' experiences positive.
- Take a positive problem-solving approach with guest problems and concerns, calling the Manager on Duty if difficulties arise.
- Actively sell and promote hotel facilities and services.
- Private Health Care.
- Employee benefit card offering discounted rates at Accor worldwide.
- Free and delicious meal breaks on duty.
- Complimentary stays in the UK and Northern Ireland.
- Friends & Family discounts.
- 50% food discounts in our restaurants.
- Pension Scheme.
- Eye Test Vouchers.
- Staff Uniforms Provided.
- Learning programs through our Academies.
- Opportunity to develop your talent and grow within your property and across the world!
- Salary £14.44 per hour.
- Clear oral/written communication.
- Exemplary time management and organizational skills.
- Problem-solving abilities.
- Previous experience in a similar role is preferable but not necessary.
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