Housekeeping Coordinator
Job details
Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts, and residences located in prime destinations around the world. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st-century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place. Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art, and a short distance to the business district, West Bay. At Mandarin Oriental, Doha we welcome colleagues with the passion to deliver the best service and exceed our guests’ expectations. Main Responsibilities
- Answer all telephone calls coming into the Housekeeping office
- Ensure that all colleagues log in and out their used devices
- Keep track of any incoming requests in the log book and make sure to follow up accordingly
- Coordinate and distribute guest requests and ensure they are addressed
- Manage early arrivals/VIPs special requests by continuously providing updates for Housekeeping Supervisors on the priority of rooms needed
- Update additional credits/rollaway beds and baby cots
- Inform Executive Housekeeper of all requests coming in from the Serviced Apartments
- Enter any maintenance requests into the HotSOS system
- Log and store all lost & found items together with the Housekeeping Manager
- Senior School qualifications or equivalent is mandatory
- Degree or Higher National Diploma equivalent in Hospitality/Hotel/Business Management is beneficial
- Minimum 1 year of experience working in a 5-star hotel environment.
- A minimum of 1 year of housekeeping experience
- Previous working experience in the Middle East is beneficial
- Good housekeeping, chemical, linen, and machinery knowledge is mandatory
- Positive attitude and problem-solving skills
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