Home Saudi Arabia Reservations Manager

Home Saudi Arabia Reservations Manager

Reservations Manager

Full time at IHG Hotels & Resorts in Saudi Arabia
Posted on January 25, 2025

Job details

About Us Kimpton Hotels & Restaurants is the original boutique hotel company, which pioneered the concept of unique, distinctive, design-forward hotels in San Francisco, California before expanding worldwide. Anchored in one-of-a-kind experiences, Kimpton spaces and experiences centre on our guests, offering inspiring design that evokes curiosity to forward-thinking flavours that feed the soul. Every detail is thoughtfully curated and artfully delivered, so that guest experiences remain meaningful, unscripted, and ridiculously personal. Our mission is to be the best-loved hotel and restaurant company through the common belief that heartfelt connections make people's lives better. Our colleagues are empowered and encouraged to act from the heart, to go above and beyond to create ridiculously personal experiences for each other and our guests. We're looking for passionate, high-spirited individuals to join the pre-opening team at Kimpton Riyadh, the very first Kimpton hotel in the Middle East. The ideal Kimpton team member has an inclusive spirit who embraces individuality and can cultivate a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Our hotel is only as good as the people it employs, so if you're passionate, focused, and driven, live for making every guest's experience ridiculously personal and creating unforgettable moments, then we invite you to join the Kimpton tribe. About Kimpton Riyadh Located in King Abdullah Financial District which is set in the heart of the Saudi capital, 22 kilometers away from the airport, Kimpton Riyadh is the first Kimpton in the Middle East bringing the brand's playful energy, infectious personality, and unique design style to this LEED certified landmark development home to 1.6 million square meters of state-of-the-art office space, world-class venues, and iconic luxury residences. The hotel welcomes guests to experience its 212 guest rooms and suites and to enjoy its unique dining options. Day-to-Day Activities

  • Managing Reservations
  • Handling incoming reservations via phone, email, and online booking systems.
  • Ensuring that all reservations are accurately recorded in the hotel's reservation system.
  • Guest Communication
  • Responding to guest inquiries and providing information about room availability, rates, and hotel amenities.
  • Confirming reservations and sending booking confirmations to guests.
  • Coordination with Other Departments
  • Liaising with the front desk, housekeeping, and other departments to ensure that guest requests and special arrangements are met.
  • Communicating with the sales and marketing team about group bookings and special promotions.
  • Revenue Management
  • Monitoring room availability and adjusting rates to maximize occupancy and revenue.
  • Analyzing booking trends and making recommendations for pricing strategies.
  • Handling Cancellations and Modifications
  • Processing cancellations and modifications to reservations.
  • Managing no-shows and late cancellations to minimize revenue loss.
  • Administrative Tasks
  • Maintaining accurate records of all reservations and guest information.
  • Preparing reports on reservation statistics, occupancy rates, and revenue.
  • Training and Supervising Staff
  • Training new reservations agents and providing ongoing support and guidance.
  • Ensuring that the reservations team adheres to hotel policies and procedures.
  • Problem-Solving and Issue Resolution
  • Addressing any issues or complaints related to reservations.
  • Finding effective solutions to ensure guest satisfaction.
Skills and Qualities Needed
  • Strong Communication Skills
  • Ability to communicate clearly and effectively with guests and team members.
  • Organizational Skills
  • Managing multiple tasks and maintaining detailed records efficiently.
  • Attention to Detail
  • Ensuring accuracy in reservations and guest information.
  • Interpersonal Skills
  • Building rapport and maintaining relationships with guests and colleagues.
  • Problem-Solving Skills
  • Addressing and resolving issues promptly and effectively.
  • Knowledge of Reservation Systems
  • Familiarity with hotel reservation software and systems.
What We Need From You
  • Bachelor's degree, higher education qualification or equivalent in Hotel Administration / Business Administration
  • Two to Three years prior tenure in a similar role
  • International luxury hotel chain background
  • GCC exposure
  • English Fluency is required
  • Arabic Fluency is preferred.
Teamwork and Flexibility In addition to the tasks outlined above, all team members are expected to demonstrate flexibility and a collaborative spirit. This may involve taking on additional responsibilities as needed, especially during periods of high occupancy or in emergency situations. Your willingness to assist colleagues and contribute to the overall success of the hotel is essential in maintaining our high standards of service and guest satisfaction. What We Offer We'll reward all your hard work with a competitive salary and benefits. Join us and you'll become part of the global IHG family and like all families, all our individual team members share some winning characteristics. As a team, we work better together, we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve. So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the Apply button. Start your journey with us today. #J-18808-Ljbffr

Apply on company website
Apply safely

To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.

Share this job
See All IHG Hotels & Resorts Jobs
Improve your chance to get this job. Do an online course on Management, Leadership and Business starting now. Claim $10 promo towards online courses. See all courses

Similiar Jobs that might interest you

... an Oil Reservoir Management Engineer to join Petroleum Engineering/Oil Reservoir Management Department. Petroleum ...

Saudi Arabia 30 days ago

Apply on Jobsite

... an Oil Reservoir Management Engineer to join Petroleum Engineering/Oil Reservoir Management Department. Petroleum ...

Saudi Arabia 30 days ago

Apply on Jobsite

... an Oil Reservoir Management Engineer to join Petroleum Engineering/Oil Reservoir Management Department. Petroleum ...

Saudi Arabia 30 days ago

Apply on Jobsite

... an Oil Reservoir Management Engineer to join Petroleum Engineering/Oil Reservoir Management Department. Petroleum ...

Saudi Arabia 30 days ago

Apply on Jobsite

... largest producer of hydrocarbons (oil and gas), with ... design, process re-engineering, and change management, as needed ...

Saudi Arabia 30 days ago

Apply on Jobsite

... largest producer of hydrocarbons (oil and gas), with ... design, process re-engineering, and change management, as needed ...

Saudi Arabia 30 days ago

Apply on Jobsite

... Manager is responsible for the leadership and management ... leading engineering staffing provider spanning the Oil & Gas, ...

Saudi Arabia 30 days ago

Apply on Jobsite

Cost Control Manager

 NES Fircroft

... Role: "Cost Control Manager" Job Description: ... leading engineering staffing provider spanning the Oil & Gas, Power ...

Saudi Arabia 30 days ago

Apply on Jobsite

... collaboration with higher management, manages the full ... issues, and performance management. Qualifications Halliburton ...

Saudi Arabia 30 days ago

Apply on Jobsite

Gas Reservoir Engineer

 Saudi Aramco (ASC)

... reservoir management practices. As a senior gas reservoir engineer ...

Saudi Arabia 30 days ago

Apply on Jobsite

Gas Reservoir Engineer

 Saudi Aramco

... reservoir management practices. As a senior gas reservoir engineer ...

Saudi Arabia 30 days ago

Apply on Jobsite

... hydrocarbons (oil and gas ... Division of Unconventional Reservoir Engineering Department. ... for management. Broad knowledge ...

Saudi Arabia 30 days ago

Apply on Jobsite

... hydrocarbons (oil and gas ... Division of Unconventional Reservoir Engineering Department. ... for management. Broad knowledge ...

Saudi Arabia 30 days ago

Apply on Jobsite

... largest producer of hydrocarbons (oil and gas), with the ... : Bachelor's degree in Engineering, Business, or Economics from ...

Saudi Arabia 30 days ago

Apply on Jobsite

... largest producer of hydrocarbons (oil and gas), with the ... : Bachelor's degree in Engineering, Business, or Economics from ...

Saudi Arabia 30 days ago

Apply on Jobsite

... Engineering, Mining Engineering, Geology, or related field. MSc qualification in geoscience or engineering ...

Saudi Arabia 30 days ago

Apply on Jobsite

... Engineering, Mining Engineering, Geology, or related field. MSc qualification in geoscience or engineering ...

Saudi Arabia 30 days ago

Apply on Jobsite

Global Oil Supply Specialist

 Saudi Aramco (ASC)

... outlooks, macroeconomic outlook, oil pricing, international ... Degree in Business, Management or Engineering field. MBA, ...

Saudi Arabia 30 days ago

Apply on Jobsite

... outlooks, macroeconomic outlook, oil pricing, international ... Degree in Business, Management or Engineering field. MBA, ...

Saudi Arabia 30 days ago

Apply on Jobsite
See All Reservations Jobs
Jobs
Courses
Saudi Arabia
Middle East
Asia
Europe
Australia
Africa
The Americas
Global
Promote courses on Laimoon Promote your courses
Free virtual classroom software

Copyright 2025 © Laimoon.com Privacy Policy   -    Terms Of Use

Feedback Feedback