Home Saudi Arabia Housing Connections Manager (Asir)
Home Saudi Arabia Housing Connections Manager (Asir)
Housing Connections Manager (Asir)
Job details
Core Accountabilities:
- Review and supervise House Connection team and Contracts ensuring compliance with NWC standards and policies.
- Oversee HC issues in the Branch by O&M or Projects team, provide guidance & support.
- Provide information, reports and updates to BU Director, O&M Manager and Branch Manager.
- Support Branch team for any clarification or support and resolve issues.
- Capture learnings from incidents and contribute to root-cause analysis to prevent recurrence.
- Support Committees for handover as required for HC Projects or transition to O&M Contractors.
- Support any technical, performance, contractual and other information related to house connections.
- Ensure that Customer issues related to New HC are identified and managed timely.
- Implement best practices in the management of all resources and contractors.
- Support branch team with cross-functional roles to meet work-load.
- Monitor and manage key performance indicators (KPIs) to ensure targets are met.
- Lead, mentor, and evaluate team members, setting goals and providing feedback. Teach and support the team to enhance their skills.
- Collaborate with other departments like projects, O&M, and customer service.
- Communicate with government agencies, contractors, and customers and resolve any issue.
- Develop and implement plans to improve efficiency, service quality, and customer satisfaction.
- Bachelor’s Degree in Civil Engineering.
- Holder of Chartered Membership in relevant discipline is preferred.
- Minimum of 7 years of experience as Civil Engineer.
- Deep knowledge and experience in water and wastewater network construction.
- Knowledge of Quality, Health, Safety and environment policies, procedures and regulations preferred.
- Expertise in Microsoft Office 365 is preferred.
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Hiring company
NWC
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