Job details
Manages and oversees a team of call center agents. Motivates and supports agents through feedback and communication. Measures KPIs like inbound calls, call waiting, and call abandonment. Assists with taking agents calls if they can handle the workload REQUIREMENTS High school diploma or equivalent, but more education, especially in management, is preferred. Call center, customer service, or supervisory experience may be required. Proficiency with technology, especially computers, software applications, and phone systems. Exceptional verbal and written communication skills. Strong understanding of company products, policies, and services. Ability to coach, train, and motivate employees and evaluate their performance. Excellent problem solving, leadership, and customer service skills. PROVISIONS Employment visa provided . Medical insurance provided . Accommodation provided Salary: Negotiable
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Customer Services Course Oxford Home Study CollegeAED 116
AED 714Duration: 125 Hours -
Customer Service - Diploma Oxford Home Study CollegeAED 256
AED 2,626Duration: 260 Hours
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