Housing Manager
Full time
at Accor
in
Qatar
Posted on January 25, 2025
Job details
SUMMARY OF POSITION The Housing Manager is accountable for overseeing and managing the daily operations and activities in the staff accommodation. This role includes ensuring proper maintenance of accommodation, addressing resident concerns, coordinating housing assignments, and upholding a safe, comfortable, and compliant living environment for all employees. Additionally, the Housing Manager will manage the logistics of accommodation allocation, oversee transportation, monitor on-site employee dining room, manage operational budgets, and collaborate with various departments to fulfill the accommodation needs of the organization. SCOPE The Housing Manager (Staff Accommodation) is responsible for the comprehensive management of employee housing facilities. The role encompasses responsibilities including but not limited to operational management, maintenance, employee welfare, budgeting, and legal compliance. SUMMARY OF RESPONSIBILITIES: Responsibilities and essential job functions include but are not limited to the following: Accommodation & Facilities
- Oversee the allocation of staff accommodation based on company policies, employee entitlements, and employee needs.
- Ensure all employee accommodation facilities are properly maintained, safe, clean, and fully operational.
- Maintain up-to-date records of accommodation occupancy and availability.
- Conduct periodic/monthly inventory of company assets, OS&E, Linen, etc as per schedule.
- In coordination with the Security Team, perform periodic checks across the accommodation including rooms, apartments, villas, club house, recreational facilities, prayer room, and public areas to ensure compliance with local legislation, health & safety regulations, safety measures, and other accommodation-related policies.
- Implement housing rules and regulations in accordance to local legislation and hotel policies and ensure that they are adhered to at all times.
- Conduct daily operation meetings with the housing team to discuss and address operational issues as and when needed.
- Resolve employee concerns related to staff accommodation in a timely and efficient manner.
- Ensure welcome kits are arranged for all new joiners, including welcome card, drinks, fruits, printed accommodation rules and regulations, required toiletries, etc.
- Ensure the rooms for new joiners are always up to standard.
- Maintain a detailed record of all reported maintenance issues and update with actions taken for resolution.
- Ensure inventory check for all leavers prior to leaving the accommodation.
- Follow up on any pending maintenance issues from any concerned departments including external contractors, engineering team, etc.
- Provide safety and security by ensuring sufficient security coverage across the staff accommodation.
- Meet and greet all new joiners and explain in person the rules of the accommodation.
- Provide 24/7 support to all employees in the accommodation as needed, including emergency situations involving medical emergencies and law enforcement authorities.
- Assist the Local Authority as needed.
- Attend weekly in-person T&C meetings in the Hotel to update the team accordingly.
- Facilitate effective and efficient move-in and move-out processes for all employees in the staff accommodation, ensuring smooth transitions.
- Manage the daily tasks of the Housing team and ensure all checklists are completed accordingly.
- Plan the airport pick up and drop off as per communication from T&C Team and ensure the team roster is organized based on operational requirements.
- Conduct a quarterly announced cleanliness visit in all the villas and apartments.
- Prepare a yearly maintenance calendar in collaboration with the Accommodation provider and ensure routine/periodic projects are tracked and recorded accordingly.
- Ensure proper Key Management for all the villas and apartments and maintain records in the database.
- Implement a planner for inspecting and refreshing the vacant rooms regularly to ensure they are free from any bad smell.
- Monitor and optimize the attendance of the team based on operational requirements.
- Manage the roster of the team and ensure proper coverage based on operational demand.
- Manage the cash float of the accommodation.
- Ensure LSOPs are enforced and prepare additional LSOPs as required.
- Prepare and send a Monthly report summary to the Executive Director of T&C.
- Ensure staff information or third-party tender receipts are kept confidential during or after employment with the company.
- Maintain a professional and collaborative approach when dealing with all vendors.
- In coordination with the Talent & Culture Department, organize and lead all employee welfare activities in the staff accommodation as required.
- Be present and actively participate in all welfare activities.
- Ensure relevant communications are cascaded to all employees living in the accommodation, including notices, announcements, etc.
- Ensure that all welfare facilities (pool, recreation room, multipurpose room, gym) are well maintained, clean, tidy, and that all equipment is in perfect working order.
- Ensure transportation arrangements for all employees living in the staff accommodation meet operational requirements.
- Ensure vehicles are regularly inspected, documented, and adhere to local legislation, health & safety regulations, and accommodation-related policies.
- Provide additional transportation services as required by operations.
- Maintain daily, weekly, and monthly transportation logs.
- Oversee day-to-day activities in the on-site employee dining room, ensuring cleanliness and hygiene at all times.
- Monitor Food & Beverage offerings in the employee dining room to provide sufficient and quality food for all employees living in the staff accommodation.
- Ensure daily monitoring/checking during all meal periods and report any discrepancies to the EDR Manager.
- Liaise with service providers for any special events and approve the proposed menu.
- Ensure that during Ramadan, the Iftar and Suhoor provided are delivered on time and meet expectations.
- Ensure all contracted services are delivered in line with the terms of agreements.
- Follow up on relevant concerns or issues with suppliers pertaining to accommodation, transportation, security, employee dining, utility bills, etc.
- Liaise with the respective accommodation vendor for any major issues or repairs requiring urgent attention and inform the Executive Director of T&C accordingly.
- Develop and manage the budget for staff accommodation, ensuring expenditures align with the hotel’s financial goals.
- Monitor and control expenses related to maintenance, utilities, supplies, and other costs associated with housing facilities.
- Identify opportunities for cost savings while maintaining quality service and compliance.
- Oversee the efficient use of utilities (electricity, water, internet, etc.) within the accommodation facilities, ensuring consumption is within budgetary limits.
- Ensure all maintenance and repair works are completed within budget and that any unplanned expenses are justified and approved.
- Establish cost-effective strategies for maintaining accommodation facilities, prioritizing essential repairs and preventive maintenance.
- Negotiate and manage contracts with external vendors, such as maintenance services, cleaning contractors, and utility providers.
- Ensure proper replacement of linen and appliances is scheduled on a yearly or three-year plan.
- Minimum of three (3) years of previous experience managing housing and facilities services of comparable size, scale, and nature; experience in the Middle East is preferred.
- Fluency in Arabic is an advantage due to the nature of the role.
- A valid driver’s license issued by Qatar is beneficial.
- Strong interpersonal and communication skills.
- Strong customer service orientation.
- Ability to thrive in a fast-paced and multicultural environment.
- Experience in Fire & Life safety systems.
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