IT Helpdesk Support

Responsibilities Managed all helpdesk service requests (Internal & External) Provided remote support to perform basic troubleshooting Tabulated service-related data Provided day-to-day technical support to end users and ensured the smooth running of computers, network devices, copiers, and printers Troubleshot and resolved end user application issues, maintained and updated technical support documentation Handled all in-house and contracted assets, maintained inventory, and liaised with vendors Maintained and monitored office network infrastructure, and supported all in-house users on all IT requirements Knowledge of Server, Firewall, Router & Switches setup (Good to have) Other duties include regular system maintenance and upgrading MFPs & Printers Brands to Support Fujifilm Konica Minolta Lexmark Job Requirements: Diploma or degree in Computer Sciences, Information Technology, or a related field preferred Minimum 2 years of relevant experience operating in a similar role In-depth knowledge of computer hardware, software, and OS (Windows and macOS) Understanding of TCP/IP, IP addressing, and LAN technology including switching and routing fundamentals Competent at documenting standard operating procedures and knowledge articles Strong analytical and troubleshooting skills Initiative, enthusiasm, and willingness to learn in a fluid and fast-paced environment Passionate about IT technology and wanting to make a difference with technology solutions Able to work independently Good interpersonal and communication skills to interact effectively at all levels Interested candidates, please forward your detailed resume stating the following information: Qualification Work experience Current salaries Expected salary Contact number #J-18808-Ljbffr