Customer Service Officer

Job Description

About Us: Guide Consultants is a reputable company specializing in providing exceptional customer support services. We are currently seeking a dedicated and professional Customer Support Specialist to join our team. Job Details:

• Work Schedule: 9-hour workday with one day off per week.
• Responsibilities:
• Manage client inquiries through both emails and phone calls.
• Cascade client requests and tasks to our visa agents for further processing.

Requirements:

• Strong English proficiency (both written and spoken) is essential.
• Fluency in Arabic is required, as we are targeting Arabic-speaking candidates only.
• Excellent communication and interpersonal skills.
• Ability to effectively coordinate and delegate tasks to team members.
• Prior experience in customer support is a must.

Work Environment: Fully remote position with a hybrid work structure in Dubai. If you are passionate about delivering outstanding customer support and are looking for a challenging yet rewarding opportunity, we would love to hear from you!

Skills

• Prior work exposure in the field of customer support and service.
• Adept in using customer relationship management software to offer the best client services.
• Proficient in answering phone calls with professional etiquette and a friendly tone.
• Commendable presentation skills to convey important points to the audience effectively.
• Thorough understanding of setting priorities for a task to comply with the set deadlines and responsibilities.
• Excellent computer skills.

Preferred Candidate

Residence Location Ajman,United Arab Emirates ; Dubai,United Arab Emirates ; Sharjah,United Arab Emirates